ADMIN OFFICER/COORDINATOR | Casual | Dubbo

About Us

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

About BaptistCare Kintyre Centre

Located in the vibrant regional city of Dubbo, BaptistCare Kintyre Lodge is a welcoming, homely aged care home, offering 81 single bedrooms.

The Lodge, which is located next to BaptistCare Kintyre Retirement Village, offers 24-hour care and support to residents, catering to all needs and requirements - including residential respite. The home also features a specialised Memory Care Wing for residents living with dementia or Alzheimer’s disease.

Our lifestyle team at Kintyre Lodge run a fun and stimulating leisure activities program which includes bingo, exercise classes, craft, games, and outings, with the option for residents to participate as much or as little as they like.

About the role

You’ll be part of a team, empowering and supporting one another to make a meaningful difference in the lives of the people we serve. As Administration Officer/RSS you are responsible for delivery of administrative functions for aged care services. Provide Tour and Vital Information of the Home to reach desired occupancy. Payments and Fees Ensure accounts payable are received in a timely manner.  Monitoring and following up on outstanding accommodation payments and fees Administration Maintain and present accurate and professional information 

The successful candidate will have:

• Tertiary qualifications or Higher Education.
• Proven experience in a Sales[and/or] Customer Service position, particularly aged care with a strong background in Aged Care Client Liaison and Additional Services
• Extensive knowledge and understanding of the Aged Care Act and relevant legislation
• Have proven experience and high level capability in the use of health care related technology solutions
• Demonstrated experience in explaining and holding crucial conversations to ustomers regarding financial requirements related to in Aged Care.
• Driver Licence (Australian). Essential competencies
• Strong communication and engagement skills
• Excellent customer service.
• Exceptional time management and organisational skills, ability to prioritise and recognise milestone tasks
• Sound experience with Word, Excel and Outlook and CRM data bases

 Our Culture

People enjoy working at BaptistCare because they love what they do and the communities we help. With us you can deliver life-transforming care, create a career you’ll love, and join a team who make a difference. Our 4000 staff are our most important resource and we take you and your career seriously. We want to provide you with a working environment and culture that supports you in your career journey and growth.

Benefits

• Salary packaging, increasing your take-home pay
• Meal and entertainment card
• 17.5% annual leave loading
• Fitness Passport
• Medibank Health Insurance- cooperate discount
• Access to in-house and online training programs
• Supportive, positive team environment
• Access to family friendly benefits like our EAP and Flourish programs
• Work for a top NFP provider with a strong 80-year history of providing care

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

Successful applications will be subject to a variety of background checks including police background check via our online police check system.