Scheduling Team Leader – Home Care

Are you a skilled leader or ready for a new challenge in team management? Do you have a passion for ensuring client care needs are met through efficient scheduling? Consider joining us as a Scheduling Team Leader, where your organisational skills and leadership will ensure our scheduling team runs smoothly and help us deliver outstanding service to our clients.

About the role
As Scheduling Team Leader, you will

• Lead, mentor, and support a team of schedulers to ensure daily targets and service standards are met.
• Oversee the creation and maintenance of staff rosters and shift allocations, ensuring compliance with current processes and BaptistCare Enterprise Agreement.
• Liaise with area managers, care facilitators and other stakeholders to support client changing priorities and urgent requests.
• Monitor and report on team performance, identifying areas for process improvement, lead supervision of staff, team meetings and service improvement meetings with area managers.
• Handle complaints, escalations and resolve scheduling conflicts in a timely and effective manner.
• Train new team members and facilitate ongoing development within the scheduling team.

What you’ll bring
Essential competencies include

• Excellent organisational and time management skills
• Strong communication abilities, both verbal and written 
• Ability to work under pressure and juggle competing priorities 
• Familiarity with scheduling software or willingness to learn 
• Positive attitude and problem-solving mindset with a commitment to delivering high-quality outcomes
• Ability to travel to site locations to be with schedulers, as required
• Understand and value BaptistCare’s Christian identity 
• Previous experience in a service scheduling team leader role (desirable) 
• Knowledge of Home Care programs and funding (desirable) 

About Us 
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

The Employee Benefits are endless when you join BaptistCare! 
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.  

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.