Service Scheduler – Home Care

Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving. 

About The Role: 
This role is responsible for scheduling services across the Central West and Mid State regions, including Cowra, Parkes, Dubbo and Orange. The position operates Monday to Friday 8:30am–4:30pm or 9am - 5pm, with no after-hours or on‑call requirements. This role offers flexible work arrangements, with one in‑office day per week at either our Mid State or Central West hubs, or at our Support Services office in Norwest/Baulkham Hills.

As a Service Scheduler in Home Care, you will:

• Schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability.  
• Work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
• Maintain data accuracy ensuring customer information and service details are correct including appropriate attributes

What do we need from you? 
Essential competencies include:

• Excellent organisational and time management skills
• Strong communication abilities, both verbal and written
• Ability to work under pressure and juggle competing priorities
• Familiarity with scheduling software or willingness to learn
• Positive attitude and ability to problem-solve
• Understand and value BaptistCare’s Christian identity
• Previous experience in a service scheduling, administration, or customer service role (desirable)
• Knowledge of Home Care programs and funding (desirable)

About Us: 
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia. 

BaptistCare – Inspired by Jesus to champion care for all

The Employee Benefits are endless when you join BaptistCare! 
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.  

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

BaptistCare is recognised as an ‘Inclusive Employer’ by the Diversity Council of Australia for 2022-2023. We welcome and encourage applications from people across our diverse community.