• Permanent full-time opportunity | Based in Melbourne or Sydney!
• Make a real impact in aged care with the leading national provider
• Empowering residents through clarity, care, and compassion

At BaptistCare, we believe in creating communities where people feel seen, valued and supported. When you join us, you're not just taking on a job — you're becoming part of something bigger. You’ll help shape the experience of older Australians entering residential aged care, guiding them through one of life’s big transitions with compassion, clarity, and professionalism.

Why You’ll Love This Role

We are seeking an experienced Residential Finance and Admission Coordinator to join our Funding & Services team— and you can be based in either Sydney or Melbourne

This is a critical, high-trust role focused on complex financial discussions, contract finalisation, and legislative compliance. You will be the subject-matter expert guiding residents, families, and representatives through financial assessments, accommodation options, and legally compliant resident agreements.

You will hold responsibility for the end-to-end contract lifecycle, ensuring resident agreements are finalised accurately, compliant in accordance with aged care legislation defensible, and finalised with confidence and care.

What You’ll Do

In this role, you will:
• Lead detailed financial conversations with prospective residents and families, including income and asset considerations.
• Clearly explain fees, charges, RAD/DAP options, and accommodation pricing within legislative frameworks.
• Manage the end-to-end contract lifecycle, from pre-admission engagement through to execution of resident agreements.
• Ensure all agreements meet Aged Care Act requirements, compliance standards, and internal governance expectations.
• Provide calm, confident guidance during complex or sensitive financial discussions.
• Maintain accurate and auditable documentation across Vision5 CRM, Epicor, NeRA, PRODA, and related systems.
• Work closely with Finance, Admissions, Residential Managers, and Sales teams to resolve contract, funding, or compliance issues.
• Monitor legislative and policy changes and ensure contract practices remain current and compliant.
• Uphold high standards of accuracy, risk management, and customer experience in every interaction.

Your Team

You’ll be joining the Residential Funding and Services team: a highly skilled, collaborative group responsible for funding integrity, contract governance, and admissions compliance across BaptistCare’s residential portfolio.
The team is recognised for its technical expertise, integrity, and ability to manage complex admissions and funding scenarios with professionalism and compassion.

What You’ll Bring

To be considered, you will have:
• Tertiary qualifications or equivalent experience in Aged Care Finance, Residential Admissions, or Contract Management
• Strong experience in complex aged care financial discussions and agreement finalisation
• Sound understanding of the Aged Care Act and associated funding frameworks
• Demonstrated experience using systems such as NeRA, PRODA, My Aged Care Provider Portal, Vision5 CRM, and Epicor
• Exceptional communication skills with the ability to explain complex financial information clearly and empathetically
• High attention to detail and strong risk and compliance awareness
• Excellent organisational and time-management capability
• A current driver’s licence and willingness to travel, including inter-state as required

Ready to Make a Difference?

If you’re a customer focused communicator who loves guiding people through important decisions, we’d love to welcome you to the team. Apply now and help us continue delivering compassionate care that truly matters.

About Us

We are proud to be part of the newly merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare – Transforming lives by expressing the love of Christ.

Recruitment Agencies Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.