• Drive enterprise wide regulatory assurance and improvement
• Purpose-led work supporting quality outcomes across BaptistCare
• Full time permanent position | National role

At BaptistCare, we support people to live well by providing person centred care and services that make a meaningful difference in people's lives.

As we continue to strengthen quality, governance and regulatory assurance across our newly unified national organisation, we are seeking a highly capable Regulatory Assurance & Insights Specialist to provide independent assurance, evaluate the effectiveness of improvement initiatives and support organisational readiness in an evolving regulatory environment.

This is an exciting opportunity to join our Innovation & Quality team in a newly created national role where your work will directly contribute to maintaining regulatory confidence, strengthening assurance activities and driving sustained improvement across BaptistCare's services and corporate functions. Reporting into the Regulatory Engagement & Assurance Manager this role supports evidence based assurance that regulatory commitments are implemented, embedded and sustainable over time, helping us continue delivering safe, high-quality outcomes for the people and communities we serve. 

About the Role

This role provides enterprise wide assurance across BaptistCare's regulatory commitments, remediation programs and improvement initiatives.

Working across aged care, home care, disability, housing, retirement living and community services, you will evaluate whether actions are not only completed but are effective, embedded and sustainable in practice. You will conduct assurance reviews, readiness assessments and maturity evaluations, analyse regulatory trends and emerging risks, and translate findings into meaningful insights that strengthen governance, compliance and continuous improvement.

Partnering with leaders across operational and corporate functions, you will play an important role in supporting organisational learning, regulatory preparedness and confidence in BaptistCare's systems, processes and performance.

Key Responsibilities

• Monitor and validate regulatory commitments, remediation programs and corrective actions.
• Conduct effectiveness reviews to assess whether improvement initiatives are embedded, sustained and achieving intended outcomes
• Apply readiness and maturity assessment frameworks to support audits, accreditation activities and regulatory reviews.
• Maintain assurance registers, evidence trails and governance records.
• Analyse regulatory activity to identify emerging risks, recurring themes and systemic improvement opportunities.
• Develop executive reporting, dashboards, scorecards, deep-dive reviews and governance reports.
• Capture organisational learning and translate assurance findings into practical recommendations.
• Partner with operational leaders and governance teams to strengthen regulatory readiness, evidence quality and continuous improvement outcomes.

Why Join Us?

At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with access to learning and development programs and courses like LinkedIn Learning

About You

You are an analytical and curious professional who enjoys turning complex information into meaningful insight, stronger assurance and sustainable improvement.

You are comfortable working across complex stakeholder environments and bring the ability to provide objective analysis, constructive challenge and practical recommendations while building trusted relationships.

You will bring:

• Relevant tertiary qualifications in governance, compliance, risk management, audit, quality, business, health, human services or a related discipline.
• Demonstrated experience in assurance, compliance, audit, governance, quality improvement, risk management or regulatory oversight.
• Experience evaluating corrective actions, remediation programs or improvement initiatives.
• Strong analytical capability, including interpretation of trends, performance data and assurance outcomes.
• Experience preparing executive reports, dashboards, scorecards and governance reporting.
• Understanding of assurance methodologies, monitoring frameworks and continuous improvement principles.
• Experience working across multiple stakeholders, service streams and complex organisational environments.

Highly Regarded

• Experience in aged care, disability, home care, housing, community services or other regulated sectors.
• Knowledge of relevant regulatory bodies, including the Aged Care Quality and Safety Commission and NDIS Commission.
• Qualifications or training in internal audit, assurance, quality management or continuous improvement methodologies.

If you are passionate about strengthening assurance, driving improvement and helping organisations deliver safe, high quality services, we would love to hear from you.

Apply today and help BaptistCare continue supporting people to live well through quality, compliance and continuous improvement.

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

 Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare – Inspired by Jesus to champion care for all.

Recruitment agencies please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.