Customer Service Officer – Retirement Living

Are you an organised, people-focused professional who enjoys providing great customer service and keeping things running smoothly? Do you enjoy a varied role where you can combine administration with plenty of interaction with residents, families and the wider community?

If so, we have an exciting opportunity to join our Retirement Living team as a Customer Service Officer at Blue Hills Village.

Key Benefits

• A comprehensive range of Employee Benefits from health & wellness to professional development opportunities
• Max-term position until 1 May 2028, with an immediate start required
• Monday to Friday, 8:30am – 4:30pm, based on site at Blue Hills Village
• Supportive team culture where your contributions matter

About the Role

Your responsibilities will include:

• Providing day-to-day administrative support to the Village Manager
• Responding to phone calls and enquiries in a friendly and professional manner
• Raising and processing invoices and checking resident fees
• Maintaining accurate resident information and village records
• Coordinating village functions and events
• Liaising with suppliers, entertainers and guest speakers
• Assisting with sales and rental enquiries and sending information packs to prospective residents
• Supporting residents to access services and responding to resident and family enquiries
• Building positive relationships with residents, families and the wider community

What You’ll Bring

You’ll be a friendly, organised and approachable person who enjoys helping others and creating a positive customer experience. You’ll be comfortable managing a variety of administrative responsibilities, building relationships with residents and working collaboratively with the wider village team.

You’ll also bring:

• Proven experience in office administration
• Excellent customer service and communication skills
• Strong organisation skills and the ability to meet deadlines
• Confidence using Microsoft Word, Excel and Outlook
• Initiative and practical problem-solving skills
• A flexible, patient and empathetic approach when working with older people
• Current driver licence
• A relevant Diploma/Degree or equivalent knowledge and experience
• Previous sales or leisure and lifestyle experience would be advantageous 

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care.

Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

The Employee Benefits are endless when you join BaptistCare!

Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.