Our successful candidate will focus on researching, developing, and implementing new technologies to drive profitability through increased productivity, customer retention, and new business acquisition. You will play a crucial link between the Australian Envoyage business, the global Envoyage Product Management and Engineering team and the agents and agencies forming the Envoyage network.

You will join the Australian Envoyage leadership team that thrives in a high-energy, fast-paced environment where thinking on your feet is essential. They balance fun with a strong focus on strategy and output. They use their positive attitude to help our team engage effectively with systems and ensure agencies and agents fully align with the Envoyage ecosystem. This dynamic approach allows us to tackle challenges enthusiastically while always focusing on achieving results.

This role can be based in either Brisbane or Sydney.

Your Responsibilities:

• Project stakeholder groups for each new initiative will be created and this person will lead each technology project nationally, reporting on progress at regular intervals to relevant stakeholders
• Joining the Senior Leadership meetings where appropriate to present on project progress, and being involved in key decisions regarding technology alongside the senior leadership team
• Ensure systems are being used as designed by measuring ROI and auditing the use of the system in the teams to ensure maximum productivity
• Deliver future enhancements by being part of the brand’s technology team, and involved in future development of the systems
• Ongoing regular communication with the business in regard to new tools, ongoing project progress and hints and tips to improve productivity
• Staying abreast of emerging technologies in the travel and other industries
• Procure new ideas that will improve productivity or enhance the Envoyage customer experience and introduce them to the Envoyage business
• Improvement Manager for new proposed initiatives, determining return on investment of projects prior to sign off
• Conduct training sessions to equip staff with the necessary skills for improved processes
• Track key performance indicators (KPIs) to monitor the effectiveness of implemented changes

Who you Are:

• Support & Knowledge Systems Management & Improvement
• Continuous Process and Business Improvement
• Knowledge Governance & Design
• Travel Industry Experience
• Relevant Tertiary Qualification highly regarded

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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