Ciao, Olá, こんにちは, Bok!

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

• Gather and document business requirements and translate them into functional specifications
• Develop use cases and process flows to support the development of software solutions
• Conduct stakeholder interviews to understand business needs and pain points
• Collaborate with stakeholders to ensure that project objectives are aligned with business goals
• Facilitate communication between business and technical teams
• Create business cases and cost-benefit analyses to support business opportunities
• Participate in user acceptance testing and ensure that solutions meet business requirements
• Develop and maintain system documentation and training materials

You'll be perfect for the role, if you have:

• Minimum 2+ years professional experience in a business analyst role
• Experience within travel or other internet-scale environments
• Experience with external vendors and internal stakeholders 
• Strong understanding of the travel or retail industry
• Background knowledge in discipline areas such as, requirements gathering process, design and architecture, etc
• Analytical skills and problem-solving skills
• Knowledge in business process re-engineering and improvement
• Strong facilitation skills
• Good quality documentation skills, both technical and non-technical
• Strong business acumen and critical thinking skills

What you'll enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: individualised Learning & Development pathway options
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
• Mental Health: support and Employee Assistance Program for staff and family
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon, Portugal in 2024)  
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you!