We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!

About the Opportunity

The Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and efficiently resolving any emerging customer or agent issues. This role is essential in maintaining and enhancing the high level of customer satisfaction and exceptional experience that our Discova customers receive.

About you

The Essentials:

• Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.
• Fluent in national local language and intermediate to advanced level of written and spoken English.

The Attributes:

• Strong customer care focus.
• An approachable, open-minded personality with great interpersonal and communication skills.
• Pro-active and solution focused, turning problems into a resolution quickly.
• Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
• Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.
• Willing to travel on business when required.
• Proficient with Microsoft Office applications and Discova’s systems.
• Personally aligned with Discova’s company purpose and values.

What you can expect

If you are successful, you will find that working with Discova is more than just a job. To be part of Discova is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, unique leave benefits and social events that are the envy of the industry.

About Discova 

As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element. 

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry. 

Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special. 

To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities. 

To learn more about Discova click: https://www.discova.com/ 

Work Perks! 

What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm. 

Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others' success at our regular Buzz Nights and the annual Global Gathering—you'll have to experience it to believe it! 

Use your smarts: Our people always use their quick thinking, expertise, and tenacity to figure things out. 

Love for travel: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture. 

Be appreciated: Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave and work anniversary benefits are all part of the Discova philosophy. 

Personal connections: We are a big business founded on personal relationships. "We work globally, live locally" is one of our credos that really makes a difference in our world of travel possibilities. 

A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, regardless of the results. We are firmly committed to supporting every employee's professional and personal development. 

Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments. These programmes support nominated charities through workplace giving, promote volunteering, and support fundraising initiatives through our employee giving and office environmental Programmes. All our employees can even enjoy one volunteer day per calendar year. We thank all candidates for their interest; however, only those selected to continue the process will be contacted. 

Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly