Hello, 

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline.  FCM has won the coveted Great Place to Work certification for the fourth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Role Summary:

The HR Operations Lead Asia (HRO Lead) is responsible for overseeing and optimizing human resources operations on a regional scale within Asia. Working closely with the HR Business Partners and local management teams, the HRO will lead a team of HR executives across the region to manage Level 1 and Level 2 processes within HR Operating Model. They will ensure compliance with local and international labor laws and drive efficiency and standardization to support business objectives, enhancing the employee experience and streamlining & reinforcing policies.

Day in the life:

Contribute to the business success through delivery of standardized HR Operations

• Oversee the day-to-day execution of HR services – including administration for benefits and payroll (existing only), employee onboarding/offboarding, employee engagement and HRIS implementation and management.
• Lead and manage Level 1 and Level 2 HR activities across multiple countries in Asia, ensuring alignment with regional and global HR strategies
• Implement standardized HR processes, HR policies and procedures to ensure consistency and efficiency across markets and brands
• Develop strong working multi level relationships with regional leaders, HR Business Partners, Iocal management team and their teams to understand their business and work pro-actively with them to align people initiatives to business priorities.
• Champion a positive employee experience by ensuring HR processes are user-friendly, efficient, and aligned with company culture.
• Address employee concerns and feedback related to HR operations, working to continuously improve the employee experience.
• Guide and resolve complex HR issues throughout the employee life cycle to minimize risk and financial & legal exposure
• Maintains compliance with local employment laws and regulations and recommended best practices
• Identify opportunities for process improvements and automation within HR operations to increase efficiency and reduce costs.
• Collaborate with IT and other departments to implement HR technology solutions.

HRIS Implementation & Management

• Working with Global P&C & Regional P&C teams to review, implement and manage the introduction of a new HRIS.
• Working with HR Director on HRIS system implementation, including continued testing and configuration, security administration, report writing, system optimization post go-live, and coordination and management of cross-functional dependencies between People & Culture, ETS and Finance
• Documentation of new processes and provide process maps for further analysis
• Assist users in utilizing the HRIS system, providing guidance on process and data entry
• Ensure data accuracy and integrity within the HRIS system.
•  Maintain a secure and confidential HRIS environment
• Leading the continuous evaluation and evolution of HR Systems that include payroll systems, etc.
• Communicating with project teams, clients, and vendors.
• Seek employee feedback at all levels to understand our employee experience and drive improvements against delivery of our employee value proposition.

Reporting

• Oversee the HRIS system and ensure data accuracy and integrity
• Develop and track key HR metrics to measure the effectiveness of HR operations and identify areas for improvement.
• Prepare and present reports on HR operational performance to senior management.

Team Leadership

• As an advocate of the FCTG Culture, take ownership to ensure company values, philosophies and rituals are solidly embedded and shared across all functions and locations
• Recruit, lead and mentor a team of HR professionals, providing guidance, support, and development opportunities.
• Foster a collaborative and inclusive work environment across regional and global HR teams.
• Ensure the right environment to support and grow employee sense of belonging and attachment to the company
• Act as a change agent within the P&C team with ability to spot parts of the business that need to be changed and initiate that change with consultation & collaboration
• Performs other duties as assigned.

You'll be perfect for the role if you have:

• Relevant degree with at least 8+ years’ experience in full spectrum of HR Operations (payroll, benefits, HRIS, and compliance) and 5+ years of people management experience
• Experience in managing a multicultural and virtual HR Operations Team across countries is highly desirable
• Demonstrated ability to work in a fast-paced, matrix global environment with a solutions mindset
• Customer centric approach to service excellence and leadership
• Demonstrated track record with leading organization wide culture change and strong sense of ownership
• Strong analytical, attention to detail, project management and problem-solving abilities.
• Detail and process-oriented leader, able to partner with non-technical customers and partners to understand user needs and translate this to technical requirements
• Ability to build and maintain constant rapport and trustworthy relationship with the business at a strategic level and be hands-on in rollout of HR activities
• Proficiency in HR technology and software, with experience in process automation. Previous experience with Workday is highly desirable.
• Excellent written and verbal communication skills
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality
• Flexibility to work across different time zones and travel as required

 Work Perks! - What’s in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary 

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave 

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people 

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people 

Paternity Leave: We ensure that you can spend quality time with your growing family 

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons  

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! 

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. 

We value you... 

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.  

Who we are... 

Since our beginning, our vision has always been to open up the world for those who want to see. 

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).  

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. 

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. 

Irreverence. Ownership. Egalitarianism