As the Technical Business Analyst you will be the subject matter expert as well as a trusted analyst. You'll get into the detail of how a solution meets business needs and will articulate the complex rules around it. You will work across challenging environments with intelligent, like-minded professionals and be in a role where you can grow with the business as we define new service and technology offerings and better ways to serve the needs of our customers.

Your Responsibilities: 

• Facilitate business requirements gathering / user story mapping
• Analyse business requirements, management systems, process performance, and technical solutions
• Conduct gap analysis and provide recommendations to relevant stakeholders
• Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
• Documenting requirements by studying business functions, gathering information from users, and evaluating output
• Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
• Identifying key business/system processes, business rules, functional & non-functional requirements
• Assisting with the configuration and development of system enhancements and innovation

Who you are:

• Minimum 3 to 5 years technical business analysis
• Good quality documentation skills, both technical and non-technical
• Sound business analysis skills, including solution definition, business process flows, impact analysis, problem resolution and reporting

• Added Advantage:
  • Travel industry domain experience
  • Agile software development methodology experience
  • Working with external vendors and suppliers
  • End to end understanding of development processes
  • Technical experience

Why Flight Centre?

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days: the opportunity to create, collaborate, and bring innovative concepts to life with dedicated innovation days! 

🧑‍💻 Dedicated Engineering Days: hosted by technology partners off-site, staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Tech Learning Tools: access to learning tools such as Udemy for ongoing technical skills development

♀️ Encouraging Equality: Join our Women in PM&E community, a comprehensive program aimed at fostering gender diversity, empowering, and supporting women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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