The Voice of the Customer (VoC) Platform Coordinator will play a key role in managing the daily operations of the VoC program, including overseeing user access, addressing user inquiries, and resolving technical issues.  Working across a wide range of stakeholders from all over the business, across five different countries, you’ll learn to build and maintain surveys, dashboards, and reports using Qualtrics, following detailed specifications to ensure accurate and timely project delivery. 

 
Our ideal candidate is proactive, highly organised, and detail-oriented, with strong collaboration skills to work effectively across teams and meet business requirements. This is an excellent opportunity for a graduate with a keen eye for detail and an interest in customer experience and data driven insights. This is an entry-level role where you could gain experience to work in Market Research, Customer Experience, Experience Management, Marketing, or Product Management. 

Your Responsibilities:  

Platform Administration 

• Manage access to the Qualtrics platform by setting up user accounts and permissions 

• Perform platform configurations and updates as needed 

• Learn to manage data integrations 

User Support 

• Respond to user questions and issues related to the platform and escalate when necessary 

• Assist in troubleshooting platform-related issues 

 
Survey & Dashboard Building 

• Learn to build surveys and dashboards based on pre-defined specifications from the VoC team 

• Ensure survey logic and dashboard components are implemented accurately to meet the requirements 

 
Reporting & Data Integrity 

• Assist in and eventually own the generation and customisation of reports for various stakeholders 

Who you are: 

• One year in similar role (bonus) 

• Bachelor's degree in a relevant field (e.g., business, data analytics, marketing, psychology)(preferred), (Research Thesis ideal) 

• Experience or coursework related to customer experience, market research, design-of-experiment , data analysis, or business systems (not essential) 

• Familiarity with survey or dashboard platforms is a plus, but training will be provided 

• A proactive, detail-oriented, and organised approach to work 

• Strong communication skills for interacting with stakeholders and explaining technical aspects 

• Ability to follow detailed specifications accurately 

• Strong problem-solving skills and the ability to learn new tools and systems quickly 

What you'll Enjoy:  

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt  

🎉Development: Individualised Learning & Development pathway options  

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more  

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more  

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within    

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym  

🌞Mental Health: Support and Employee Assistance Program for staff and family