In this role as our next Technical Product Manager, you will ensure that Flight Centre Travel Group's (FCTG) technical platforms meet our customer and business needs. You will partner with key internal stakeholders to describe technical capabilities and identify gaps, and work closely with cross-functional delivery teams to develop roadmaps that support current and future business needs.

Your Responsibilities: 

• Uncover and understand customer and business needs
• Align technical platforms to customer and business needs
• Partner with delivery teams to develop technical roadmaps
• Train and develop stakeholders on a technical platform
• Assess the market for platforms and solutions
• Benchmark internal platforms against external offerings
• Lead the product lifecycle for a technical platform
• Serve as a product evangelist and subject matter expert for a technical platform
• Assess and benchmark technical platforms in the market against current capabilities
• Define the strategy for a technical platform and develop technical roadmaps that evolve platforms to meet current and future customer and business needs
• Generate and share ideas that improve customer experience and support
  
• Gain a deep understanding of customer and business needs and identify and address platform capability gaps.
• Define and track objectives and key results (OKRs) for a platform
• Collaborate and communicate with Product Directors and stakeholders on key platform metrics

Who you are:

• A bachelor's degree or demonstrated equivalent experience
• 4+ years professional experience in a technical product management role
• Experience within travel or other internet-scale environments
• Strong understanding of the travel or retail industry
• Strong technical knowledge and experience
• Demonstrated understanding of Agile principles and processes
• Excellent adaptive team leadership capabilities including the ability to foster productive team dynamics, engage and enable teams and coach for performance
• Proactive in identifying risks and opportunities

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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