Customer Service Officer
Apply now
- Vacancy no:
- 518729
- Work type:
- Permanent - Full Time
- Location:
- Mandurah WA Australia
- Categories:
- Administration, Customer Service
Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.
Due to an internal move, we have a new Customer Service Officer role become available in Mandurah. This is a permanent role and would suit someone that enjoys engaging with customers via phone and email and has strong attention to detail. An excellent opportunity to learn about waste management and be part of a strong team.
Your new role
- Provide support to Cleanaway customers and commercial clients onsite in our office in Mandurah.
- Proactively handle inbound calls and emails, responding to customer queries and issues.
- Manage complaints to resolution, escalating issues where needed.
- Maintain and update customer data and requests.
- Work with our customers to help contribute to a sustainable future and provide assistance with their waste management requests.
About You
- Previous experience working in a contact centre role or busy customer service environment.
- Accurate data entry, administration and time management skills.
- Excellent communication skills, both verbal and written.
- Ability to work onsite in a rotating roster between 7.00 am – 5.00pm.
- Intermediate MS Office skills and CRM tools e.g. Sales Force would be highly regarded.
Why Cleanaway:
- Zero harm safety culture: the safety, health and wellbeing of our people and the communities where we operate are our first and foremost consideration.
- Strong job security: high growth Australian owned essential service business.
- Australia’s largest waste management company: career progression and development opportunities.
- Sustainability is taken seriously at Cleanaway: contributing to reducing waste for the planet.
- Company commitment to diversity and inclusion programs: 18 weeks paid primary carer leave top up and flexible working arrangements.
- Great company benefits: Company share scheme, company discounts, salary packaging, flu vaccinations, EAP and more.
Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. We welcome applications from First Nations peoples, mature age and early careers, and people from all cultural backgrounds.
Advertised: W. Australia Standard Time
Applications close:
Back to search results Apply now Refer a friend
