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Specialist, New Account Profitability & Analytics London
This role is responsible for supporting the delivery of Own Brands New Account Volumes & ensuring new account profitability achieves required commercial hurdles This will include responsibility over challenging how/where our £45m marketing budget is spent through identifying, valuing and prioritising P&L opportunities related to new accounts and being the lead on all new accounts related analytical work. This will have to be done while balancing customer, legal, brand and operational requirements. The role holder will have responsibility for delivery of New Account analytic and strategic projects and initiatives - the focus of the role will include data mining, commercial analytics, RoA/NPV modelling and financial modelling/forecasting
Senior Manager, Operations Optimisation Leeds
The ‘Senior Operations Manager’ role holder will be the business lead for delivering and embedding significant change initiatives from the customer servicing strategic roadmap. Working alongside representatives from across the business, the role holder will be responsible for informing the optimisation strategy for Customer Service and Service Delivery function.
Specialist, Group Reporting & Forecasting (FTC) London
An exciting opportunity to work for a fast-growing, innovative specialty finance company, this is a role ideally suited to a candidate looking to work and develop in a dynamic and “hands-on” environment with involvement in many different areas of Group reporting, financial planning and analysis. It also provides the opportunity to engage with multiple stakeholders across Finance and the business, including executive management.
Senior Specialist, Existing Customer Strategy London
Responsible for supporting delivery of customer and financial outcomes for existing customers concentrating on our strategies in response to the Credit Card Market Study  (CCMS) Subject matter expert on payment rates, customer affordability, segmentation strategies and impacts on the long term financial performance  Conduct ad-hoc investigative analysis to provide insight / recommendations on recent trends within the portfolio Owning key customer strategies as part of the long term CCMS strategy and oversee end to end delivery Gather stakeholder buy in and work with teams across, Risk, Finance, UPL & Marketing
Specialist, Network Engineering Leeds
The successful candidate will support and deliver NewDay digital transformation and manage Checkpoint firewall from a networking perspective. The role entails being responsible for the support of current and future architecture, while working with the MSP’s and various strategic functions on delivering the next generation of network architecture.
Complaints Reporting, Senior Specialist Leeds
Prepare accurate Management Information and high quality reports and presentations for the Operational SLT and wider ExCo committees. Performing and publishing internal analysis of Complaints performance and Associate Operational Performance, industrialising Complaints Comms Cell data, preparing Executive root cause analysis for the Monthly Complaints Committee identifying and explaining trends, providing insights, conclusions and recommendations.  Also generating insightful data to reflect individual performance by Quality measures of Outcome, Quality and compliance. The role will include end-to-end design, development and embedding of regular reporting as well as ad hoc reporting of customers, performance, efficiency measures, competitor performance, strategy, developments and changes and assist in supporting the project management of operational and group projects
Complaints Operations, Senior Manager Leeds
The Senior Operations Manager for Complaints will be responsible for all complaint handling operations within NewDay, ensuring a prompt and fair service that delivers satisfactory yet sustainable outcomes for both our customers and the business, in line with regulatory requirements. The role will also include the management of a team specialist complaint handlers where complaints have been referred to Regulatory bodies (Financial Ombudsman Service) or made to NewDay via multiple Executive channels.  The position requires a very detailed knowledge of the regulatory environment, complaint handling outcomes, implementation of robust governance and control measures and processes and ideally and understanding of ‘Charter’ as a system.
Security Risk Management & Governance Senior Manager Leeds
The Snr. Manager, Security Risk Management & Governance role is critical to the success of NewDay by ensuring appropriate Security Policies are in place and operating effectively. Collaborate with other members of Information Security, NewDay leadership and business functions, Risk, Governance and technology teams to identity and assess information security risks and develop appropriate information security policies and standards in line with NewDay Regulatory, PCI, Data Protection and security risk requirements To measure the operational deployment status of the NewDay information security policies and standards, including assurance activities to validate the adequacy of 3rd Party security management practices Ensure appropriate and effective policy communication and awareness for all NewDay staff and 3rd Parties as required
Specialist, Complaints Letter Writing Leeds
To produce bespoke written responses to customer complaints, converting investigatory notes and complex information into clear, concise customer communications written to NewDay standards, without error. To ensure  a high standard level of accuracy and grammar is sustained within our written communications. To proof read the responses of peers for accuracy of punctuation and grammar, and to ensure the response is written in a fresh, simple to understand modern style, using positive language throughout. To ensure complaints records are accurate and complete, customer outcomes are fair and reasonable and root causes are identified in order to prevent similar complaints in future and recognise systemic issues.
Specialist, Financial Reporting Leeds
The successful candidate will be responsible for supporting the preparation of the Group’s externally reported financial statements and for the preparation of the statutory Financial Statements of the Group’s subsidiaries. She or he will also own and deliver the Group’s regulatory reporting, while supporting the wider finance team on strategic projects, ad-hoc financial analysis as well as accounting queries.
Security Architecture & Engineering Specialist Leeds
The Specialist, Security Architecture & Engineering role is critical to the success of the NewDay business by ensuring NewDay has appropriate Security Policies in place. Collaborate with other members of Technology Risk, NewDay leadership, Risk, Governance and technology teams to develop appropriate Architecture, technical solutions and standards to meet NewDay regulatory and risk requirements. To design, test, and implement and solutions based on policies and standards, with the ultimate goal of reducing risk while enabling NewDay business development and delivery to customers. Be a problem solver using past engineering experience to create and deliver innovative solutions.
Senior Specialist, Process Analysis (FTC- 12-14 months) Leeds
The successful candidate will conduct the detailed diagnostics required to identify and validate process automation opportunities and prepare the Process Definition Document required to enable process automation development.
Senior Specialist, Application Fraud Strategy London
To lead all aspects of Application Fraud prevention and detection. This includes the operational aspects, budget delivery and strategy development. Drive projects from concept to delivery in order to achieve initiatives and company goals relating to Application Fraud. Work alongside wider Fraud team to deliver an end to end Fraud Strategy.
Senior Specialist, Data Governance London
At NewDay, we’re dedicated to helping our customers be better with credit. As an established and innovative credit card business we are progressing a continuous programme of product and service development, operational improvement and regulatory change. The Data Governance team plays a key role in ensuring that we manage our data assets in line with both regulatory obligations and commercial needs. The Senior Specialist, Data Governance is responsible for the development, roll-out and day-to-day management of Data Governance procedures based on the Data Policies set by the company Executive Committee, including maintenance of the Enterprise Data Dictionary.  The role will be responsible for providing guidance and support on Data Governance matters to Data Stewards and other staff.
Specialist, IT Operations Support Leeds
The successful candidate will support and maintain infrastructure hosted on Cloud and On premises. She or he will be responsible for high availability, performance, delivery of day to day operation, and management of third party suppliers. He/she will be the SME (Subject Matter Expert) providing consultancy to all IT infrastructure and Core services.
Team Leader, Customer Service Leeds
As part of our Customer Service team, you would be responsible for leading, coaching and managing a team of Customer Service Front Line Associates.  You will also be responsible for the operational and regulatory compliance of your team.
Senior Specialist, UX/UI Designer London
The CoBrands business are developing a range of Digital Propositions for our current and prospective Partner Retailers. These are significant enhancements to our current position set and world class digital customer experience is critical for their success. We need a strong Senior UX/UI Designer to contribute to and help shape these digital propositions. They will be responsible for the User Interface design and User Experience of acquisition and customer management experience, working with prospective new retailers, existing retailers and internal teams to deliver best in class User Experience. This role required a hardworking, motivated and deadline driven individual who advocates user-centred design and uses data and insights to inform their decisions.
Specialist, UX/UI Designer London
We are looking for a strong UX/UI Designer to join the team and help to develop and design digital customer journeys that will improve our customers experience when applying for one of our credit cards. The role holder will play a key role in successful delivery of both digital transformation projects and campaign delivery that impacts customers applying for an aqua, marbles, Opus or Fluid credit card. They will predominantly be responsible for working on digital campaigns, website design and acquisition journeys however the expectation is this remit will extend across the business and to different products as and when required.
Specialist, Risk & Control Monitoring London, Leeds
The Risk and Control Specialist will carry out risk-based monitoring/testing across NewDay’s Commercial and Operational functions. Activities will include creating and delivering control testing plans, assessing compliance with policy and procedures, oversight of regulatory change activity and other risk management associated tasks/reporting including providing recommendations to address risk and control weaknesses.
Specialist, Software Development Engineer in Test London
NewDay has been undergoing a significant transformation over the past 2 years and will continue on that trajectory for the foreseeable future in order to establish itself as a leading market player.  One of the biggest challenges within any organisation is the ability to change quickly, efficiently and safely. The “Software Development Engineer in Test (SDET)” role is one of the contributor to the key success of product changes and more insights of the role below: The SDET is the person responsible for developing, implementing, and sustaining complex test automation using Agile automation techniques and tools.  You will receive deep insight into the software development lifecycle along with freedom to complete your goals in your way. If you thrive in a fast-paced environment, operating at the tactical level, while solving difficult problems – this role is for you. You will work alongside software development teams to providing recommendations and hands-on input across multiple portfolios on the development and implementation of testing automation processes, methods and tools.

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