The Assistant Director of Housing Services is a 12-month, professional position reporting to the Associate Director of Housing Services within the Finance and Administration Division. This position oversees facilities management which directly affects the quality of student life for those students living on campus. In addition, this position coordinates all aspects of life safety in both graduate and undergraduate residential areas. The Assistant Director will also manage all administrative and operational functions within University housing. This position assists in managing student billing for all housing and dining charges. The Assistant Director serves as a liaison to a variety of offices and partners across Lehigh's campus. In addition, the Assistant Director participates in various Housing Services projects and campus wide initiatives. Support for professional development opportunities will be provided and is strongly encouraged. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.
Position Number: S83220
This position is a Grade: 8-40 with an approximate salary range of $46,180-$55,420 and is subject to change based on experience, skills and qualifications
Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website at https://hr.lehigh.edu/benefits
1. Oversees Facilities Management
*Continuously evaluate facilities and services which directly affect the quality of student life in all residential facilities
*Assist in inspecting and prioritizing maintenance projects and monitor work orders in residential areas including summer projects and capital project upgrades
*Educate Students, student leadership, parents and Alumni regarding stewardship, safety and security issues
*Work with Live Lehigh groups in areas where they are housed
2. Responsible for the coordination of life safety in all residential areas
*Coordinate life safety inspections, fire drills, meetings and programs in all residential areas
*Assist in the establishment and implementation of efficient administrative policies, programs and procedures with respect to University Guidelines
*Manage the General Provisions for Student Occupancy and Life Safety in Maxient, a conduct management system
3. Assist in managing student billing in residential areas
*Assist in managing student billing in residential areas including student damage billing, room charges, meal charges and other charges associates with living in residential areas
*Assist in educating students, house leadership, residence hall leadership, staff, faculty, Alumni and parents regarding personal Bursar bills and the billing process
*Assist in managing the communication of billing to students, house leadership, residence life, alumni and parents
*Assist with housing assignments, room check outs, vacancy checks, and room inventories as requested
4. Serve as a Housing Services liaison to a variety of offices and partners across Lehigh's campus
*Act as liaison between Housing Services and Office of Academic Life and Student Transitions, Bursar Office, Conference Services, Dining Services, Office of the First Year Experience, Office of Fraternity and Sorority Life, Facilities Services, Graduate Life Office, the Greek Alumni Council, IDEAL Office, International Affairs, LTS, Office of Residence Life and the Office of Student Conduct
*Provide direction and leadership regarding openings, closings, Risk Management issues, and facilities maintenance
*Assist Executive Director of Auxiliary Services for Housing, Dining and Conference Services with evaluation, assessment, and analysis of the residential dining program on campus by accompanying students to various dining facilities and soliciting feedback from individual students and student groups regarding food quality, customer service, hours of operation, overall satisfaction, special programs offered, etc
*Co-advise Live Lehigh groups along with Residence Life staff
5. Participate in various Housing Services projects and campus-wide initiatives
*Develop and Present programs and educational training sessions to Students, student leadership, parents and Alumni
*Coordinate surveys and marketing projects within the office
*Coordinate first year student move-in program
*Participate in lunch duty and weekend on-call rotations as well as position search committees
Special Considerations
Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist at inada@lehigh.edu
This position works with minors
The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor
Qualifications
Master's Degree in Student Affairs, Student Personnel Administration, or Higher Education or the equivalent combination of education and experience
One to three years of related work experience
Experience in housing, residential life, higher education, or student affairs
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
