Financial Aid Front Desk Associate
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Job No: 509507
Division/Organization: Enrollment Management
Department: Office Of Student Financial Aid
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: 333 East Campus Mall
Salary/Wage Range or Lump Sum: $12.50
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Communications, Broadcasting, and Media Arts, Education and Training, Business Management, Finance, and Marketing, Customer Service, Department and Office Assistants, Federal Work-Study Preferred
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Department Overview:
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The Office of Student Financial Aid helps make college more affordable through federal, state, and institutional funding. We aim to provide a smooth enrollment experience that supports student recruitment, retention, and on-time graduation. The Front Desk team plays a key role in guiding students and families through financial aid questions and connecting them to the right support. |
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Anticipated Start Date:
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10/13/2025 |
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Anticipated End Date (If Applicable):
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Remote Work Eligibility Detail:
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Not Remote
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Anticipated Hours Per Week:
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Minimum: 6 Maximum: 15 |
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Schedule:
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Office is open 9-4pm Monday-Friday. Must be able to work at least one open shift (8:50am) and/or at least one closing shift (4:00pm) throughout the week. Schedule is determined each semester based on full team's availability. |
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Salary/Wage Range/Lump Sum:
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$12.50 |
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Number of Positions:
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5 |
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Qualifications:
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Current UW–Madison student in good academic standing
Federal Work Study required (check your 25–26 Financial Aid offer to confirm)
Ability to commit to 6-15 hours a week with one opening shift (8:50 am) or one closing shift (4:00 pm) |
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Knowledge, Skills & Abilities:
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Strong verbal and written communication skills
Ability to multitask and prioritize
Attention to detail (yes, even the missing attachment)
Critical thinking and problem-solving skills- a lot of sleuthing is required to answer financial aid questions
Team-oriented and comfortable asking for backup when needed
Patient and empathetic when working with a high volume of students or families who may be upset, stressed, or overwhelmed
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Position Summary/Job Duties:
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👋 You’ll be the hero at the front desk—answering phones, tackling emails, and helping drop-ins who are navigating the maze of grants, loans, scholarships, and more.
🗓️ Greet drop-ins and check in appointments with a welcoming approach
🔎 Catch details others might miss—because one digit off a campus ID matters
🚪 Assist with general office duties (opening, closing, and keeping things running smoothly)
🤝 Meet regularly with your supervisor and team leads so you’re always in the loop
🗣️ Attend team meetings and training sessions (yes, snacks may be involved!)
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Physical Demands:
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N/A
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Institutional Statements:
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Equal Employment Opportunity Statement:
UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu
Accommodation Statement:
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
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Advertised: Central Daylight Time
Applications close: Central Daylight Time
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