About the role
We are seeking a motivated, results driven sales professional to strengthen our sales culture and help grow our membership base. In this role, you will be responsible for the centralised delivery of membership sales for Swim Sport & Leisure, promoting a strong sales and customer-centric approach across our network of centres. You will support the Membership Sales and Services Coordinator in planning, reporting, and implementing effective, customer-focused sales systems and processes.

Key responsibilities include:

• Assist the Membership Sales and Services Coordinator to ensure sales systems and processes meets business needs.
• Conducting tours of Swim Sport & Leisure centres for potential members, with the specific aim of educating the community about the services provided and selling memberships.
• Communicating with members, including phone calls, outreach activities and written communications related to membership queries.
• Assist the Membership Sales and Services Coordinator in administrative duties relevant to sales including reporting and activities related to debt control and membership lifecycle.
• Assist the Marketing, Sales and Customer Experience team with duties including marketing activations, centre displays, new member acquisition, retention initiatives and managing customer feedback.

About you
The ideal candidate for this role will have a background in sales and working in a member-based organisation. You will be comfortable liaising with a diverse range of people, have strong communication and negotiation skills, along with high levels of resilience, attention to detail and enjoy identifying practical solutions to issues that you encounter.

Essential Experience:

• Previous sales experience in a competitive environment.
• High level customer service skills and understanding of customer experience.
• Ability to plan and organise a range of tasks to meet timeframes and carry out assigned tasks.
• Experience in working in a customer service/reception environment and an understanding of Perfect Gym/ Membership Management Systems would be highly regarded.
• The ability to be flexible and work across multiple centres in Greater Geelong. Position may involve morning, evening and weekend shifts.
• Current (employee) Working with Children Check.
• Preferred candidates will be required to undergo a National Police Check as part of the recruitment process

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

Create our future together at the City of Greater Geelong
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

If you're passionate about inclusivity and community, apply now – we’d love to meet you!

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Kristy Wilson – Membership Sales and Services Coordinator | KWilson@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.