Careers at Virginia Tech

Inclusive Media and UDL Specialist

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Work type: Administrative & Professional
Senior management: Executive VP & Provost
Department: TLOS
Location: Blacksburg, Virginia
Categories: Information Systems / Technology, Other, Visual Arts / Studio Arts

Job Description

The Inclusive Media and UDL Specialist plays a critical role in cultivating and sustaining an accessible, equitable, and inclusive environment at Virginia Tech. Reporting to the Director of Universal Design for Learning & Accessibility Services, this forward-thinking position manages inclusive media services for the Accessible Technologies group within Technology-enhanced Learning and Online Strategies (TLOS). The Specialist’s key responsibilities include coordinating processes and fulfilling client requests for closed captions, transcripts, and audio descriptions of both live events and pre-recorded media. The Specialist manages vendor partnerships, monitors expenses and usage, advises university leadership on inclusive media utilization, continuously assesses the impact of these services, and makes data-informed recommendations to improve them.

The Specialist also supports the expansion of Universal Design for Learning (UDL) initiatives by assisting with professional development workshops, gathering feedback, promoting accessibility best practices, and expanding self-paced training opportunities under the UDL Director’s guidance.

The Specialist works closely with TLOS technology specialists to provide end-user support for a small portfolio of accessibility tools and platforms through workshops, on-demand training, individual consultations, and resolution of complex support requests received by Virginia Tech’s help desk.

Core Responsibilities:

- Oversee and coordinate centralized inclusive media services, including captioning, transcription, and audio description to ensure equitable access to information for all members of the Virginia Tech community.

- In collaboration with the Director of UDL & Accessibility Services, provide program expansion and participant support for Virginia Tech’s Universal Design for Learning community of practice.

- Facilitate the continued development of Certified Professional in Accessibility Core Competencies (CPACC) training program by leading cohorts of participants at Virginia Tech.

- Serve as product owner and primary contact for select accessibility tools and platforms, such as Anthology Ally and Glean.

- Design and deliver professional development workshops (hybrid and face-to-face) on the topics of Universal Design for Learning and accessible technologies, in partnership with stakeholders across the university.

Required Qualifications

- Master’s degree, or equivalent level of combined educational and professional experience

- Experience working with inclusive media (captioning, transcripts, and/or audio-descriptions)

- Strong working knowledge of, and skills related to, instructional development, accessibility, and implementing the Universal Design for Learning framework

- Experience training, scheduling, and facilitating project teams

- Excellent organizational skills, including the ability to prioritize and manage multiple projects, meet deadlines, and engage in proactive problem solving

- Strong technical skills, including Microsoft Office and Google Workspace tools, and a demonstrated ability to quickly adopt new or emerging technologies

- Excellent communication and collaboration skills, with a demonstrated ability to work effectively in a diverse team environment

Preferred Qualifications

- Experience working in higher education

- Certified Professional in Accessibility Core Competencies (CPACC) certification

- Experience with workflow, help desk, and issue tracking systems in a complex work environment

- Experience working and collaborating with individuals with disabilities

- Familiarity with federal and state regulations and requirements related to accessibility (ADA, Sections 504 and 508, etc.)

Pay Band

$60,000 - $70,000

Appointment Type



Review Date

April 22, 2024

Additional Information


The successful candidate will be required to have a criminal conviction check.


About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Judy Alford at during regular business hours at least 10 business days prior to the event.

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