Customer Experience Digital Channel Manager
Job no: 511884
Work type: Permanent - full time
Location: Sydney
Categories: Business Improvement
Your next opportunity
Are you ready to shape the future of customer experience in the digital realm? We are seeking a passionate and innovative Senior Digital Customer Experience Manager to lead and elevate our digital channel efforts for Boral. This role is perfect for someone who thrives in a dynamic environment and is driven by the challenge of enhancing customer interactions through digital channels.
Your day will involve
- Ensure our digital channel delivers exceptional experiences end to end.
- Develop and execute customer strategies to enhance customer satisfaction, loyalty and retention driving volume and growth.
- Retain customers by enhancing their digital journey and engagement.
- Develop and manage relationships with third-party partners to deliver outstanding digital experiences.
- Drive growth and sales through innovative digital strategies and partnerships.
- Identifying digital enhancements to drive service sufficiencies and competitive advantage
- Design and oversee a comprehensive digital channel roadmap that drives customer satisfaction, retention and growth.
- Collaborate with internal and external stakeholders to ensure alignment with business goals.
- Continuously assess and refine digital strategies to maximize customer and organisational goals.
What are we looking for?
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Bachelor’s degree in business administration, Organizational Development, Communication, Human Resources, or related field.
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6+ years of experience in digital channel management and user experience
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Proven experience in digital customer experience management, particularly in mobile channels.
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Strong background in driving customer engagement, retention and growth through digital platforms.
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A proactive and innovative approach to problem-solving and continuous improvement.
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Strong leadership capabilities to guide and inspire teams towards achieving strategic goals.
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Excellent communication in effective collaboration with stakeholders and external partners.
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Experience in project management and customer journey mapping.
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Strong analytical and strategic thinking abilities to develop and execute impactful digital strategies.
If you are an experienced professional with a passion for digital transformation and customer excellence, we want to hear from you!
What's on offer?
- Modern offices and workstations, close to public transport options
- Iconic market leader committed to driving sustainable outcomes
- We are Australian-owned and operated.
Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time
Apply now