Duties and Responsibilities

• To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
• To demonstrate a pride in workplace and a high level of commitment.
• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To operate, maintain and repair all audio-visual equipment within the hotel such as amplifiers, microphones, TV’s, etc. as per the manufacturer specification
• Execution of daily repair requests
• Daily reading with keeping and updating of all log sheets
• To maintain necessary stock and spare parts to ensure equipment are functioning well without interruption and to follow that the technical storekeeper
• To keep his/her tools in good working conditions
• To liaise with Engineering or IT and any other related departments to make sure the successful of the function
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently
• To maintain the store neat, tidy, clean and safe
• Continuously monitor his/her section for maximum guest’s satisfaction
• To carry out daily, weekly and monthly inventory
• To wish each and every guest a warm farewell and thank them for coming
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
• To have role of good Brand ambassador
• To maintain all Hotel’s assets

Requirements

• Have a minimum of 1 year experience in similar position, preferably in luxury environment
• Reading, writing and oral proficiency in the Indonesian and English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others.
• Work in a safe, prudent and organized manner.
• Be able to relate to all levels of guests and management.
• Have excellent communication and organization skills.
• Be able to consistently delight and satisfy our guest.
• Have the ability to handle guest requests in a detailed manner.
• Have excellent attention to details and Food and Beverage service knowledge.