| Purpose of the Position: |
The Academic Advisor II (Academic Success Advocate) serves in the Academic Success Advocacy Program (ASAP), a university-wide initiative focused on helping students persist, graduate, and achieve their goals. Through proactive outreach, academic coaching, coordinated care, and student success programming, advocates help students navigate academic, personal, financial, and institutional barriers that may affect their success.
Each advocate manages an assigned cohort of students and develops expertise in a designated student population or area of practice. Working closely with academic advisors, faculty, and campus partners, advocates connect students with resources, coordinate support, and implement strategies that promote engagement, academic progress, persistence, and degree completion.
Advocates use data, student feedback, and direct experience with students to identify needs, develop interventions, and improve student success outcomes. Through their work with individual students and targeted populations, advocates help strengthen institutional retention, progression, and graduation outcomes.
Duties/Responsibilities
Academic Advising and Coaching.
Provides academic advising and coaching to undergraduate students through individual and group coaching/advising sessions. Builds coaching relationships that support students' academic success, personal development, persistence, and timely degree completion.
Partners with academic advisors and other members of a student's success network to ensure timely, consistent, and coordinated support. Serves as a front-line resource for students and contributes to institutional priorities to improve student outcomes.
Population and Practice Leadership.
Develops expertise in an assigned student population or area of practice. Uses data, student feedback, and direct experience with students to understand factors affecting student success. Designs, implements, and assesses programs, services, and resources that improve student outcomes while informing institutional practices, policies, and strategic priorities.
Outreach and Student Engagement.
Develops and implements proactive outreach strategies that connect students with resources, opportunities, and support both on and off campus. Designs and delivers individualized communication, group programming, campaigns, and other interventions that promote persistence, engagement, and academic success.
Case Management and Coordinated Care.
Assesses student needs, develops intervention strategies, coordinates referrals, and partners with faculty, advisors, campus offices, and other stakeholders to ensure students receive timely and appropriate support. Documents interactions and maintains accurate student records through institutional systems.
Data-Informed Practice and Population Monitoring.
Monitors student engagement, academic performance, and student feedback to evaluate outcomes, identify emerging needs, and inform student support strategies. Actively manages an assigned caseload using a differentiated-needs approach informed by available data and professional judgment.
Program Operations and Institutional Collaboration.
Supports the day-to-day operations of the Academic Success Advocacy Program through participation in team initiatives, campus events, training and professional development activities, supervision of student staff (as assigned), committee work, and collaboration with campus partners to advance office and institutional goals.
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| Minimum Requirements: |
• Bachelor's degree from an accredited institution.
• Two years of experience in academic advising, student success, coaching, career development, student affairs, teaching, counseling, or a related field.
• Demonstrated ability to build effective relationships with students and colleagues.
• Strong verbal, written, interpersonal, and organizational skills.
• Proficiency with software packages (Microsoft or Google), Student Information Systems, and other technology platforms used to support student success
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| Desired Qualifications: |
• Master's degree in higher education, student affairs, counseling, education, coaching, or a related field.
• Three or more years of experience in academic advising, student success, coaching, student affairs, career development, teaching, or a related area within higher education.
• Experience developing, implementing, or assessing programs, services, or initiatives that support student success.
• Experience supporting specific student populations such as first-generation students, transfer students, students experiencing financial challenges, or students on academic warning/probation.
• Experience using student success technologies, case management systems, CRM platforms, or data dashboards to support student outreach, engagement, and intervention.
• Demonstrated use of data, assessment, research, or student feedback to inform decision-making and improve programs, services, or student success outcomes.
• Participation in professional organizations or professional development related to advising, coaching, student success, student affairs, or higher education.
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