Desktop Support Technician Sr
Apply now
Job No: 499454
FT/PT: Full-time
Regular/Project/Seasonal: Regular
Location: Austin, TX 78744
City: Austin
State: Texas
Categories: Information Technology/Cyber, On-site
An outstanding and exceptionally skilled Desktop Support Technician Sr is sought after at Lower Colorado River Authority (LCRA) to join our dedicated Digital Services team. This is an opportunity to improve the quality of life for Texans by providing world-class support and flawless service. Located in Austin, TX, you will play a pivotal role in ensuring our technology infrastructure runs smoothly and efficiently.
|
You will be trusted to:
- Provide senior-level second- and third-tier technical computer support, including the configuration, installation, and troubleshooting of computer hardware and software.
- Offer comprehensive support to IT users for all aspects of end-user computing and desktop-based software.
- Participate in the testing and evaluation of new hardware and software systems.
- Support the mobile workforce and document solutions to problems, developing end-user guidelines.
- Diagnose and resolve connectivity issues, including LAN connections, WiFi, Bluetooth, air-cards, VPN connections, and serial communications.
- Perform hardware asset inventory
- Serve as a technical resource on project teams and assist less experienced technicians in solving complex problems.
- Demonstrate knowledge of computer hardware architecture and peripherals.
- Understanding of computer networking architecture and operating systems.
- Experience in computer software installation processes and support.
- Proficiency in desktop computer imaging, printer hardware maintenance, and WiFi technology.
- Familiarity with MAC operating and application software.
- Skill in systematically troubleshooting complex technical issues to determine root cause.
- Advanced skill level in Microsoft desktop operating systems, desktop imaging tools, remote control desktop tools, Microsoft Office applications, and email applications.
- Intermediate skill level in call tracking and ticketing software.
- Ability to work efficiently and independently with minimal supervision.
|
|
You qualify with:
- Six or more years of experience in providing technology customer service, supporting client computer hardware, client computer software or peripherals such as mobile devices or audio/visual technology or other relevant experience. A degree(s) in computer science, information technology or relevant field may be substituted per LCRA guidelines for certain years of experience.
- Driver's license
You are a great fit with:
- Experience with Scripting
- Experience in leading Teams and providing recommendations for improvements to upper management
- Experience with Image and software packaging processes
|
|
You gain:
- Competitive salary & medical, dental, vision and legal insurance
- Paid time off, including time for vacation, sick and family care leave
- 401(k) match up to 8% that includes a student loan 401(k) contribution program option
- Life and disability insurance
- Wellness program including wellness incentive
- Extensive learning & development programs
And more - all to create a compelling and rewarding work environment.
|
|
|
Equal Opportunity Employer
LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.
LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org. Reasonable accommodations will be determined on a case-by-case basis.
Applications close:
Back to search results Apply now Refer a friend
Do you know someone who would be a great fit for this job? Share it with them now.
