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Division Name: Academic Affairs
Department: College of Fine Arts Instructional Technology

Job Summary

This is a part-time, temporary position meant to bridge a gap in staffing.

The Wonsook Kim College of Fine Arts Instructional Technology office (CFA-IT) is seeking an Extra Help IT Endpoint Support team member to provide on-site technical support for faculty, staff, students, and labs across the College of Fine Arts departments. We’re looking for a technically skilled problem-solver with a heart for service, someone who enjoys helping others, takes pride in resolving technical challenges, and thrives in a collaborative, creative academic environment. You’ll play a vital role in keeping our classrooms, studios, and offices running smoothly by delivering reliable, responsive, and approachable IT support.

Additional Information

Benefits include time away from work for eligible employees and the option to participate in the University’s 403(b) Plan.

Salary Rate / Pay Rate

$23.00 - $25.00 per hour

Required Qualifications

1. High school degree or equivalent.
2. Some prior experience supporting computer systems.
3. A positive, customer service oriented and solution-focused demeanor.
4. Demonstrated history of punctuality, effective communication, organization, and discipline.
5. Demonstrated ability to precisely follow established procedures, even in high-pressure and time sensitive situations.

Preferred Qualifications

1. Progressively responsible work experience in an Information Technology (IT) related profession OR college coursework in IT, IT Management, or a closely related discipline.
2. Demonstrated technical aptitude with a solid understanding of computer hardware, operating systems, and software, gained through academic study or hands-on experience.
3. Proven ability to apply critical thinking and logical reasoning to diagnose and resolve complex technical issues.
4. Strong written and verbal communication skills with the ability to convey information clearly and professionally.
5. Experience with troubleshooting one or more of the following in a networked environment: Windows, macOS, or Linux.
6. Familiarity with troubleshooting configurations and services such as: DNS, VLANs, Active Directory (AD), Jamf, SCCM, InTune
7. A track record of providing excellent customer support, with a focus on responsiveness, empathy, and problem-solving.

Work Hours

28 or less hours per week between the hours of 8:00am and 4:30pm, Monday through Friday. This position is fully on-site and does not offer remote work, as it requires hands-on support in classrooms, labs, and offices across the College of Fine Arts.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation (e.g. desk or lab) for extended periods while performing computer-based tasks and repairs.
2. Effectively communicate on a daily basis.
3. Move frequently between buildings, rooms, and workspaces across campus to provide in-person technical support.
4. Squat, kneel, or crawl as needed to access equipment under desks, behind furniture, or in tight spaces.
5. Lift and carry equipment weighing up to 25 lbs. frequently, and up to 40 lbs. occasionally.

Proposed Starting Date

ASAP

Required Applicant Documents

Resume
Cover Letter
Reference List - Two references

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University’s supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. Illinois State University does not authorize out-of-state work.

Contact Information for Applicants

Kira Shelton
Human Resources
kgshelt@ilstu.edu 
(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.