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Title: Student IT Support 
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: College of Arts & Sci-Information Technology

Job Summary

The College of Arts and Sciences Information Technology unit (CAS-IT) is hiring an undergraduate student employee. We provide on-site I.T. support for various College of Arts and Sciences departments and their faculty, staff and labs. You may expect to gain experience with computer imaging, hardware, operating system and software troubleshooting, network file and printer sharing, Active Directory, SCCM, JAMF, MS Remote Desktop and more.

Job Description:
- Monitor, prioritize and respond to help tickets for hardware, software and OS issues
- Troubleshoot software, hardware and OS issues
- Assist faculty/staff with general IT problems and questions
- Image computers and install software applications
- Setup computers and equipment in offices, labs, etc.
- Transport equipment between buildings
- Various other duties and tasks assigned by CAS-IT staff

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.50/hour

Required Qualifications

To be considered for this position, candidates must:
-Have a positive, customer service oriented, and solution focused demeanor
-Demonstrate a history of punctuality, organization, discipline, and drive
-Demonstrate a history of communication with your colleagues and leadership
-Demonstrate a history of responsibility for commitments
-Maintain all student employment eligibility requirements detailed at https://hr.illinoisstate.edu/student/student-employment/eligibility/
-Maintain a current and working Redbird ID card
-Must be able to work summers
-Effectively communicate daily.
-Maintain Academic Good Standing as defined at:
https://policy.illinoisstate.edu/students/2-1-21.shtml
-Have an anticipated graduation date no earlier than May 2028

Preferred Qualifications

Experience and/or interest in any of the following:
-Windows 11 & Mac OS
-Basic computer troubleshooting
-Basic understanding of computer hardware
-Use of Microsoft Office Suite

Work Hours

Primarily between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Ability to remain at a workstation for extended periods.
-Ability to move about in various locations across campus as needed to complete day-to-day work.
-Ability to squat and crawl under objects such as desks.
-Ability to frequently lift objects up to 25 lbs., occasionally lift objects up to 40lbs.
-Ability to differentiate colors on a computer screen.
-Ability to follow any and all policies, procedures, or supervisor directives, including, but not limited to, those that are health and safety related.
-Ability to be physically present in shared CAS-IT offices, classrooms, faculty offices, and other campus facilities as needed.
-Effectively communicate on a daily basis.

Proposed Starting Date

January 2026

Required Applicant Documents

Resume, Cover Letter, & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Chad Scheiman
cpschei@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.