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DHA Level 3 - Housing Contact Centre Consultant

Job no: 492357
Work type: Full Time
Location: Townsville, Adelaide
Classification: DHA Level 3

Defence Housing Australia (DHA) provides quality housing services to Defence members and their families. In doing this, we support the operational, recruitment and retention goals of the Department of Defence.

The contact centre is responsible for management of housing services including setting the agenda for customer service and innovation, compliance and monitoring, application of policy, development and delivery of training. 

As a Housing Consultant, you are responsible for providing Defence members with an appropriate housing solution that is consistent with their entitlement as established by Defence policies and guidelines. This role provides members with information about properties and amenities to support their decision-making with relation to housing options.

You will work in a time-critical environment and there is a strong emphasis on the achievement of established performance standards within set timeframes.

Our ideal candidate will have:

  • Proven experience delivering excellent customer service and results.
  • the ability to interpret policies and guidelines to provide accurate advice.
  • experience working in a team within a structured, contemporary contact centre environment to achieve individual and team targets, building and sustaining positive relationships with team members and customers.
  • demonstrated effective communication and organisational skills.
  • a strong commitment to accuracy and sound decision making.

Some of the benefits of working at DHA include:

  • Generous employee benefits with a competitive salary packaging
  • Employer superannuation contribution of up to 15.4%
  • Flexible work arrangements, including family friendly provisions
  • Benefits of working for the APS, while in an outcome focused Government Business Enterprise
  • A diverse range of interesting projects in high performing and collaborative work environment.

OPERATING ENVIRONMENT

This is a full-time position.  The successful applicant will be expected to work during the peak posting period between November and March. The contact centre‚Äôs core business hours are between 7:30am and 7:30pm, Monday to Friday including Public Holidays. The successful candidate will be required to work on a rotating roster. DHA operates under flexible working hours and staff may be required to work outside core business hours at times. 

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time


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