DEPARTMENT OF ECONOMIC SECURITY

Division of Technology Services
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $60,723 to $70,450 

Grade: 25

Closing Date: April 06, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a Project Manager - IT. This position is responsible for the designing, configuring and procuring of large complex data/voice systems, network connectivity and infrastructure. It is responsible for identifying the customers’ requirements and translating them into a configuration for data, voice, building, and station wiring, LAN's WAN's and DES infrastructure.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Process customer requests (internal ticketing system) for network infrastructure and telecommunication projects initiated/requested by all DES divisions/programs.
• Schedules and attends assessment meetings, obtains and evaluates quotes from data, voice and cabling vendors; recommends practical solutions.
• Works with DES Office of Facilities Management (OFM); Real-Estate group, vendors, and other State agencies (as required) to procure associated and approved building/floor/area electrical and wiring schema plans for new buildings, relocations and remodels.
• Works with equipment vendors for order/procurement, installation, user acceptance of network, telephony, telephones, switches, routers, voice gateways, cabling, frames, patch panels, uninterpretable power supply. Diagnosis, repair, installation of low voltage cabling.
• Works with DES division/programs to define telecommunication call routing/service including Auto Attendant, Integrated Voice response, Call Center functionality, and soft phones.

Knowledge of:
• Telecommunications and Networking including VOIP, data applications, voice, understanding of OSI model.
• Microsoft Office suite applications, Google G-Suite applications
• Design, configuration, procurement and installation of telecommunications services.
• Understanding terms of vendor contracts.
• Overseeing and coordinating all vendor work to ensure successful and timely installations of network services to DES divisions/programs.


Skills In:
• Good communication written, oral and analytical.
• Planning and prioritization daily work.
• Analyzing and conceptualizing the needs of the program.
• Problem solving.
• Communicate/integrate with users, staff, management to gather or disseminate information.
• Active listening.

Ability to:
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across multiple organizations.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
• Develop and write technical documentation.

This ideal candidate for this position will have:

• Three (3) to five (5) years of telephony/network hardware/installation (Including Circuits & Cabling).
• Three (3) to five (5) years of experience in project management/coordination (or equivalent experience).
• Certified Associate in Project Management (CAPM).

• Bachelor’s degree plus 3 or more years of experience in project coordination and management (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at 480-536-3791 or OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.