DEPARTMENT OF ECONOMIC SECURITY

Address: Division of Developmental Disabilities (DDD)
1400 West Washington Street, Phoenix, Arizona 85007

Salary: $70,000.00 - $80,000.00 

Grade: 24

Closing Date: April 3, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Business Analyst. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. This is a critical DDD position that conducts on-site clinical health and safety visits to vendor sites all across northern Arizona. 

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation (OLCR), cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential duties and responsibilities include but are not limited to:

• Identifies and documents business needs and requirements, and evaluates gaps in operational processes and procedures. Performs requirements elicitation/management, and document use cases to facilitate implementation of solutions that meet business objectives.
• Leverages understanding to document meaningful user acceptance criteria for user stories. Capable of facilitating communication between stakeholders from all levels of the organization while objectively identifying and resolving conflict. Creates and delivers related user documentation and end-user training.
• Develops test plans/cases that ensure appropriate test coverage. Executes testing to ensure applications meet customer-defined business requirements per documented user acceptance criteria. Conducts user acceptance testing with end users to ensure the implemented solution meets expectations.
• Works with internal/external partners to ensure that sharing of data is done in compliance with all legal and regulatory requirements and with proper contractual safeguards. Assists users with options, policies and practices, and conducts audits.
• Look for opportunities for improvement in the areas of business process and test automation. Documents test flow and data requirements/dependencies, and tracks software defects as well as issues with performance and usability.
  

Knowledge:

• Principles and practices of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) .
• Principles and practices of systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development.
• Application integration and regression testing.
• Project management techniques, testing techniques, and testing methodologies.
• Software and development processes, relational databases, networks, client-server, and lntranet/lnternet environments.
• Business methods and goals of those requesting services (the customers).
• Data sharing agreements and compliance with legal and regulatory requirements Business Analysis Body of Knowledge (BABOK).

Skills:

• Perform manual and automated test execution on web applications.
• Utilize various testing methodologies and analyze test results.
• Design effective business procedures and processes to enhance the overall quality of applications.
• Author policies and procedures with the collaboration of team members that safeguard client data per legal and regulatory compliance requirements.
• Set goals and objectives, plan assignments, monitor and assess progress, and prioritize multiple work assignments.
• Foster relationships, respond to customer needs and meet commitments.
• Excellent interpersonal, written and oral communication skills.

Abilities:

• Communicate, organize and plan testing requirements on multiple projects simultaneously.
• Develop and write technical documentation.
• Analyze requirements and determine the appropriate testing strategy.
• Effectively document test issues allowing the development teams to duplicate tests with the same results.
• Increase technical knowledge through written material, computer-based training courses, and lectures.
• Adapt to changing environments and technologies.
• Communicate effectively with internal and external customers at all levels of computer literacy.
• Schedule work assignments.
• Share knowledge and educate others.
• Work within a team as well as independently.

The ideal candidate for this position will have:

• Knowledge/experience completing DSA's and of automated systems data, SQL and querying techniques is highly desirable.

• Bachelor's Degree and/or five (5) years of experience in business analysis (or equivalent experience). PMI certification is a plus. Lean or Six -sigma certification is a plus.
• In-state travel is required, driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Laura Kaspar at 602-390-5549 or LKaspar@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-390-5549 or LKaspar@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.