ARIZONA COMMISSION FOR DEAF AND HARD OF HEARING

100 North 15th Avenue, Suite 104

Phoenix, Arizona 85007

Salary: $81,500 - $105,000 

Grade: 26

Open Until Business Needs Are Met

Leads business operations for ACDHH, reporting to the Executive Director and collaborating with agency leadership to ensure alignment, accountability, and transparency.

Strengthens the agency’s ability to serve Deaf, Hard of Hearing, DeafBlind individuals, or those with combined vision and hearing loss or speech disabilities, as well as ASL interpreters, families, and broader communities, through public and private partnerships.

Ensures operations are aligned with the agency’s mission of delivering meaningful access and services.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

• Executive Leadership & Strategy: Monitor and analyze the agency budget to support planning, resource allocation, and informed decision making. Develop and support long-range operational and financial planning aligned with agency priorities and informed by data. Direct operational analysis, including financial and workforce data, to forecast revenue, assess financial trends, and guide resource planning that informs agency leadership, aligns with strategic goals, and supports stakeholders.

• Business Operations Oversight: Oversee financial processes, including budgeting, procurement, contracts, and fiscal reporting to ensure processes are efficient, legally compliant, and aligned with agency priorities. Execute internal controls within daily operations to uphold fiscal integrity, strengthen resilience, and reinforce accountability across operational activities. Address complex or sensitive operational issues in alignment with agency policies and values.

• Team Leadership & Development: Supervise the business operations team, promote a culture of accountability and integrity, and provide coaching and performance development through mentoring and regular appraisals. Maintain operational procedures and workflow standards that support consistency, efficiency, and continuous improvement.

• Compliance, Auditing & Fiscal Accountability: Ensure operations meet applicable financial, procurement, and accountability standards. Maintain readiness for internal and external audits, proactively address findings or areas of risk, and respond to inquiries as required. Review, develop, and refine internal operational policies to ensure consistency with statutory requirements and agency priorities.

Knowledge of:

• Budget development and management, financial reporting, and procurement processes

• Human resources coordination, accounting, payroll, and related administrative systems

• Organizational roles and leadership structures in public agencies, with the ability to work effectively in a supportive and advisory capacity

• Compliance with financial, contractual, and operational standards

• IT systems and tools that support business operations

• Core functions and programs of ACDHH, or the willingness to learn and adapt quickly to agency-specific responsibilities

• Programs, services, and assistive technologies used by individuals who are Deaf, Hard of Hearing, DeafBlind, or those who have combined vision and hearing loss or speech disabilities

Skills in:

• Leading operational improvements and using data to inform planning and workflow consistency

• Communicating technical and financial topics clearly to diverse audiences

• Coaching and developing staff in a collaborative environment

• Building and maintaining strategic relationships with internal teams, state agencies, and external partners

• Navigating and interpreting financial, procurement, and HR policies and procedures across sectors

• Managing multiple complex projects and deadlines across functional areas

• Facilitating cross-functional planning and execution across the public and private sectors

Abilities:

• Supervise and support staff in both in-office and remote work environments

• Balance long-term strategic planning with day-to-day operational management

• Maintain focus and productivity while managing multiple priorities and due dates

• Communicate and collaborate across functions, teams, and external partners

• Adapt to evolving agency needs, systems, and technologies

• Use American Sign Language (ASL) or actively pursue effective communication in ASL, and support the cultural and linguistic aspects of Deaf, Hard of Hearing, and DeafBlind communities

• Master’s degree in public administration, business, human services, or a related field

• Bachelor’s degree in business, public administration, human services, or a related field, or an equivalent combination of education and experience

• At least five years of progressively responsible experience in leading organizational, operational, or administrative functions

• Demonstrated experience supervising staff in operational, administrative, or service-focused settings across public or private sectors

The State of Arizona offers a comprehensive benefits package to includes:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

•Positions in this classification participate in the Arizona State Retirement System (ASRS)

•Please note that enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions, please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance