INDUSTRIAL COMMISSION

Address:  Auditing, Compliance and Training Section/Claims Division
800 W. Washington Street, Phoenix, AZ 85007

Salary: $64,064.00 

Grade: 21

Closing Date: Open Until Filled

The Program Specialist leads the continuing education, modernization, and improved efficiency efforts of the Claims Division. The Program Specialist plays a crucial role in ensuring the ICA Claims Division’s programs are effective and accessible. They are reponsible for the deep dive into the Claims Division data focused on industry compliance and internal training. Their primary responsibility is managing the Adjuster Authorization
program (Rule 20-5-130) to and conducting data analysis on the Claim’s Division’s compliance programs. They will assist in the creation or enhancement of program plans, policies and procedure.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
● Program Planning, Development, Management
o Develop data driven program plans, implement and manage the Claims Division's adjuster and compliance programs.
o Track program progress, collecting and analyzing data, evaluating the effectiveness of program activities.
o Conduct on-line and in-person training presentations to stakeholders.
o Writes procedures and processes (Standard Work)
● Data Analysis
o Analyze and report on workers' compensation data to identify opportunities for improvement of internal processes and strategize external outreach efforts.
o Modernize compliance programs by gathering information, identifying trends, making recommendations, and implementing ideas for improvement to increase quality and compliance with existing Arizona W/C laws, rules, and statutes.
o Conduct audits to proactively identify internal and external compliance issues.
● Annual Claims Seminar
o Manages the operation side of the Annual Claims Seminar including, but not limited to: working with outside event planner; work with the Management Information Systems (MIS) staff to prepare for seminar website updates; coordinate instructor/speakers; and on the day of the seminar act as lead by directing staff to ensure a successful event.

Knowledge in
● Industrial Commission of Arizona Claims Division Operations
● Working knowledge of workers compensation laws and statutes
● Claims adjusting practices
● Microsoft Office, required. Google Suite and Salesforce, a plus
● Basic english and mathematics.
● Using Internet based searching to conduct research

Skills in
● Effectively communicating verbally and in writing
● Strong critical thinking and analysis
● Data analysis & interpretation
● Time Management
● Initiative and attention to detail.
● Focusing on customer service.
● Organization and planning skills
● Producing high-quality, nearly errorfree output.

Ability to
● Understand and learn computer systems and applications.
● Demonstrate the ability to use technology to problem solve, be a self learner in technology and continually enhance skills in this areas to support ongoing modernization momentum.
● Write technical instructions
● Interpret standard / simple claim files.
● Conduct research and reach a logical conclusion based on results.
● Manage heavy workload with high level of accuracy and production.
● Work well within a diverse and inclusive office environment.
● Timely process documents within established productivity standard and prioritize work within established time frames.
● Manage time effectively and meet deadlines.
● Adapt to changing circumstances.
● Demonstrate initiative and attention to detail.
● Work independently and in a team.
● Exercise discretion and judgement.
● Works well under pressure
● Perform job responsibilities incorporating lean management and principles of the Arizona Management System.

The ideal candidate for this position will have:
Bachelors in Business Administration or Public Administration. Equivalent work experience in Arizona Workers Compensation, training, and program/project development can be substituted

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance.