We Elevate Careers

WHY join Schindler?

At Schindler we are all about our culture! We focus on supporting our employees to meet their full potential by careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

ABOUT the role:

An opportunity has arisen for a Casual Customer Service Representative, with a genuine enthusiasm for excellence in customer service to join our organisation based in our National Call Centre in Mascot. Reporting to a supporting and experienced Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to our highly trained technicians, accordingly. 

PACKAGE includes

• Attractive Hourly Rate ($35ph on Monday - Friday up to $62ph on Sunday)
• Supportive team
• Training provided
• Career progression opportunities
• High potential to go permanent
• Mascot Location - Onsite parking

SHIFTS available

• Saturdays 7am-3pm $51.34
• Sundays 7am-1pm $62
• Monday $35
• Tuesday $35
• Wednesday $35

ACCOUNTABILITIES include:

• Taking inbound calls and break down requests
• Logging and dispatching service calls to technicians
• Providing customers with accurate and timely information regarding job progression
• Following and implementing our internal escalation processes to ensure jobs are dispatched in a timely manner.

 REQUIREMENTS for the role

• Be available to work at least 3 days per week
• Excellent interpersonal skills and customer service etiquette
• Outstanding communication skills, both verbal and written
• Intermediate MS Office Suite skills
• Strong keyboard skills with excellent attention to detail
• Ability to solve problems and decision making
• An ability to maintain composure under pressure in a demanding environment

ABOUT Schindler

Schindler Lifts Australia is part of the Schindler Group, one of the world’s top elevator companies, spanning 100 countries with more than 60,000 employees worldwide. Founded in Switzerland in 1874, we are one of the largest suppliers of elevators, escalators and moving walkways in Australia today, employing over 1,100 employees who design, install, service, and modernise urban transport systems for almost every building type.

HOW to apply:

We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY" button

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, and people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.