As an assistant director of enrollment, you will foster relationships with applicants and their parents across various communication channels as they navigate the admission and enrollment process. Each day, you will manage numerous phone calls and emails to answer complex questions about university policies, admission requirements, scholarships, financial aid, and enrollment timelines. You will also encourage students and their families to visit the university. Among other duties, you will prepare completed applications for review and congratulate students who have been accepted. Responsibilities include the operation of management systems — such as Salesforce, Banner, and Application Xtender — to record and track applicant documents, individual contacts, and more. Additionally, you will maintain a daily schedule of phone or Zoom appointments using Calendly.
In this role, you will prioritize outreach to right-fit students identified through reports, adviser ratings, and Pardot, and manage other data-driven outreach projects as assigned by leadership. Among other duties, you will serve as the primary point of contact for financial aid-related inquiries, explain the federal student aid process, and discuss expected costs with students and parents. You will also review submitted portfolios and résumés to ensure they meet scholarship requirements and advocate for students seeking additional financial support. Likewise, you will provide guidance on outside scholarship resources or steps for scholarship appeal. Additionally, you will remain knowledgeable of all university policies and procedures to communicate accurate information.
In this position, you will engage with students through webinars, online chat sessions, and two monthly LiveAgent shifts to assist them at various stages of the admission process. Responsibilities include participation in special events, occasional evening and weekend work, and travel to support off-campus events or recruitment opportunities. At least four times per year, you will provide Saturday coverage for on-campus visits and tours. Among other duties, you will communicate proactively with deposit-paid students to prepare them for enrollment and encourage them to make quarterly balance payments by the specified due dates.
The ideal candidate exhibits strong communication, organizational, and strategic thinking skills. They also have a keen attention to detail, perform well under pressure, and can quickly shift focus. The candidate should also maintain a positive attitude at all times.
Minimum qualifications:
- Bachelor’s degree
- Web knowledge
Preferred qualifications:
Certificates, licenses, and registrations:
Travel required:
Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.
ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.