Title: Computer Technician I

Number of Positions: 1

Position #: 600190

Pay Rate: $33,060.00 - $40,310.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Classification: 3 – On campus

Type of Appointment: Full-Time

Department: Information Technology

Required Documents Needed to Upload at Time of Application:

• Resume 
• Three professional references (See below)

Reference check requirements:

• Non-supervisory roles: three (3) current or former supervisors
• Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

Position Summary: Provide support for installation, configuration, maintenance, and repair of all IT equipment such as but not limited to:  Computers, Printers, Scanners, etc. and for related software. Consult and assist faculty and staff in determining appropriate hardware and software needs. Develop and maintain documentation for procedures, records, and inventory. Maintain security and server performance for systems within the PSTCC Network.  Be prepared to support PSTCC faculty, staff and students at any PSTCC campus.

Essential Functions:

40% Installation configuration and maintenance of computer and networking hardware for the responsible departments, academic labs, academic offices and administrative offices. 

25% Install, configure and maintain all computer software and hardware, create and maintain command procedures using appropriate procedures.

15% Assist and consult with technicians in other departments in replacing and upgrading software and hardware in computer labs, academic offices, and administrative offices. 

10% Develop and maintain appropriate documentation including installation and maintenance procedures; maintain records such as software and hardware inventory, operation, and maintenance records.

5% Work with management and other technicians to ensure existing and future networked labs and remote branches are appropriately configured.

5% Consult with supervisor regarding administrative procedures and NTS department policy.  Advise supervisor about potential conflicts of operational procedures and / or problems pertaining to technical issues in the assigned departments.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Required Experience: A minimum of one year job-related experience dealing with computers and computer systems, hardware and software applications and installations, and other electronics such as printers, scanners, and faxes OR completion of one year of academic studies in the area of IT (networking, programming, etc)

Preferred Experience: 

Skills/Abilities:

• Demonstrated ability to perform Installation, configuration and maintenance of computer and networking hardware 
• Demonstrated ability to install, configure and maintain computer software
• Demonstrated ability to work with peer technicians to support a large organization 
• Demonstrated ability to maintain appropriate documentation including installation and maintenance procedures
• Demonstrated ability to multi-task and work independently
• Demonstrated ability to analyze and solve problems
• Excellent communication skills
• Excellent organization skills
• Able to engage in the College’s mission and values

Physical Demands: 

The physical demands of this position include lifting of furniture, computers, monitors, and printers. This job requires the ability to work in confined spaces and be able to bend and reach equipment under desks, tables, shelves, and in closets.

The technician must be able to hear audible codes generated by computers and other networking equipment. The technician must be able to hear instructions by hand held radio communications and by telephone. This position requires the ability to quickly scan and read large amounts of information displayed on a computer screen and in hardware and software manuals. Also must be able to read serials numbers and other information in poorly illuminated locations. 

Hazards: There is a lot of exposure to lifting on a regular basis. Some printers and other equipment require more than one person to lift.  A person doing this job will most definitely suffer some degradation of vision due long hours of staring at computer screens.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if  enrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

• Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the left to apply.

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