Salary/Position Classification

• $44,000 - $50,000+ Dependent on Experience, Annual, Exempt
• 40 hours per week
• This position will work onsite at UND Grand Forks, ND campus

Purpose of Position

This position has direct responsibilities for coordinating the day-to-day operations of fitness activity areas, fitness/exercise programs & services (group exercise, personal training, assessments), and fitness education programs (certifications, CPR/AED/FA). Other responsibilities include but are not limited to: delivering excellent customer service, ensuring appropriate coverage of programs and staffed areas during operating hours, management of assigned fitness areas (weight/cardio areas, studios), instructing/leading exercise classes/programs, and supervision (hire, train, develop, and review) of assigned part-time employees. This position also serves as a part of the Wellness & Health Promotion Leadership team and other assigned committees and teams.

Duties & Responsibilities

• Coordinate and manage fitness activity areas.
  • Coordinate assigned fitness activity areas including weight floor, cardio/circuit deck, studios.
  • Manage operations of fitness activity areas, including up-keep of amenities/equipment and enforcement of member policies to ensure a safe and cooperative community of respect.
  • Ensure all areas are staffed appropriately during all hours of operation, providing direct coverage as needed.
  • Create a welcoming, clean, and safe operation, by ensuring cleaning and safety inspection tasks are conducted with appropriate frequency.
  • Ensure areas are open on time and appropriately secured at the conclusion of daily operating hours.
  • Administer excellent communication to create a professional and customer-centric environment.
  • Ensure area processes are delivered consistently including check-out of equipment, scanning in users, managing user accounts for programs/services.
  • Assist with management of related fitness equipment (inventory, purchasing, maintenance requests, etc.)
  • Create, manage, and analyze reports for participant access, usage, and other related metrics, as needed.
• Coordinate and manage fitness programs and services.
  • Plan, develop, and implement effective and high-quality fitness programs and services.
  • Ensure programs are designed with purpose and delivered in a professional manner, following expected guidelines and established standards of practice.
  • Serve as the primary contact and respondent for member relations, concerns, and feedback regarding fitness programs and services.
  • Manage programs/services administration including roster management, record maintenance, securing facilities, gathering data and reports, submitting for approvals, etc.
  • Engage in program promotion and participant recruitment activities.
  • Manage program supplies/equipment (purchase, replace, inventory).
  • Ensure all programs and services are staffed appropriately, providing direct instruction or facilitation as needed.
• Coordinate and manage fitness education/CPR & First Aid programs
  • Plan, develop, and implement effective and high-quality fitness education/CPR & First Aid programs.
  • Ensure programs are designed with purpose and delivered in a professional manner, following expected guidelines and established standards of practice.
  • Serve as the primary contact and respondent for member relations, concerns, and feedback regarding fitness education and CPR & First Aid programs.
  • Manage program administration including roster management, record maintenance, securing facilities, gathering data and reports, submitting for approvals, etc.
  • Manage program supplies/equipment (purchase, replace, inventory).
  • Ensure all programs and services are staffed appropriately, providing direct instruction or facilitation as needed.
  • Obtain and maintain professional certification in CPR/AED/FA through American Heart Association.
• Staff Supervision
  • Hire, train, schedule and evaluate all assigned student staff positions.
  • Develop and update training manuals to ensure that employees are knowledgeable of the Wellness Center and area-specific policies and procedures before scheduling them to work.
  • Meet with staff monthly or as needed to ensure excellent communication and training.
  • As needed, evaluate staff in respective areas using Job Performance Appraisals and Behavior Logs.
  • Establish and maintain an up-to-date, continuous training and education plan for all assigned student staff.
  • Process payroll and leave requests for all assigned staff in a timely and efficient manner.
  • Assist with implementation of department processes related to student staff development, recruitment, interviewing and selection, orientation, training, evaluation, reward and recognition programs.
  • Provide effective leadership, management, mentoring, and empowerment for all personnel.
  • Ensure staff interact and model department team values.
• Fiscal Management
  • Develop and manage annual budgets for all assigned operational/program areas.
  • Ensure good stewardship of finances by monitoring expenses and purchases.
  • Abide by all required department and University purchasing policies.
  • Complete required financial trainings.
  • Identify and report any instances of suspected fraud or financial errors.
• Work Safely - Follow safety rules and procedures as identified by the department and University.
  • Conduct safety inspections, eliminate hazards, train employees about safety, and enforce safety rules.
  • Assist in identifying unsafe working conditions, correcting them, and or reporting them via appropriate forms and protocol.
  • Participate in required safety/operational tasks including monthly safety audits, etc
• Administration, Leadership, Customer Service and Teamwork
  • Be familiar with, communicate, and apply all department/division/institutional policies and procedures.
  • Model professional and ethical behavior, utilizing department team values.
  • Assist with department, division, and/or institutional programs and initiatives.
  • Serve on various campus committees and work groups as requested.
  • Use excellent interpersonal skills and abilities to build and maintain positive working relationships within the department, University, and community.
  • Follow Marketing & Creative Services processes for marketing of programs and services.
  • Adhere to department team norms to enhance a positive working team culture.
  • Actively participate in assigned leadership teams, department/division meetings, retreats, and staff development activities.
  • Support development and execution of strategic and assessment plans.
  • Maintain and track information for annual and other department and/or University reports.
  • Provide excellent customer service to all visitors, students, staff, and faculty.
  • Maintain professional knowledge required of the position.
  • Contribute to the creation of an inclusive work environment by treating others with dignity and respect.
  • Other duties as assigned

Required Competencies

• Ability to instruct/teach and present to groups of varying sizes.
• Exceptional interpersonal skills and high energy, ability to motivate employees and to work constructively in a team environment.
• Ability to consistently model an assertively friendly, customer-oriented service demeanor.
• Excellent oral and written communication skills that lend themselves to positive interaction with students, faculty, and staff.
• Great attention to detail and ability to follow through independently.

Minimum Requirements

• Bachelor’s degree: Exercise Science, Physical Recreation, Kinesiology, Fitness/Wellness, or related field.
• One year of customer service experience, preferably in a sales, membership, fitness, recreation, or wellness-related environment.
• Able to obtain national fitness certification within 6 months of hire.
• Certification of First Aid, CPR, and AED or be able to obtain within 2 months of hire
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Master's degree: Exercise Science, Physical Recreation, Kinesiology, Fitness/Wellness, or related field
• One or more years' supervisory experience
• Experience in leading group exercise classes, personal training, or wellness programs
• Experience working in a higher education environment