Title: Assistant Director of Custodial Operations
VP Area: Administration & Finance - UMW
Department: Housekeeping
Campus Location: Main Campus
Advertised Range: $66,717 - $73,197
(A final salary offer will be determined by the selected candidate's qualifications, and is not is not negotiable beyond what is advertised.)
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Job Summary/Basic Functions
The University of Mary Washington has an exciting opportunity to join our team as an Assistant Director of Custodial Operations. The Assistant Director of Custodial Operations is responsible for the comprehensive management, coordination, and continuous improvement of custodial operations across approximately 2.4 million square feet of campus facilities.
This position provides leadership for both internal teams and custodial contractors, ensuring alignment with institutional standards, regulatory requirements, and service expectations. The role emphasizes strategic planning, performance management, contract administration, and customer engagement, while supporting broader Facilities Operations initiatives.
Responsibilities include, but are not limited to:
- Planning, directing, and evaluating all custodial operations (in-house and contracted).
- Establishing and maintaining service standards and performance metrics.
- Managing budgets, staffing, and resource allocation.
- Overseeing contract performance and compliance.
- Supporting facilities condition assessments and long-term planning.
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Required KSAs/Competencies/Qualifications
- Strong leadership and supervisory skills managing large teams in a custodial or facilities environment
- Knowledge of custodial operations, cleaning standards, equipment, and safety practices
- Ability to develop policies, procedures, and service standards
- Strong analytical, problem-solving, and decision-making skills
- Effective communication skills (verbal and written)
- Knowledge of OSHA and safety regulations applicable to custodial work
- Ability to manage large teams and/or contract services in institutional or commercial settings
- Strong multitasking skills with the ability to manage competing priorities effectively
- Proficient in the use of various computer software applications
- Solid project management skills with a track record of successfully managing multiple projects simultaneously
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Required Experience:
- Progressive hands-on experience managing custodial operations across large, complex facilities portfolios (academic, residential, mixed-use)
- Experience handling personnel matters, including performance management and conflict resolution
- Experience with contract administration, including RFP participation, vendor selection, and performance management
- Experience with CMMS to support operations, reporting, and accountability
Required Licensure:
- Must possess a valid Driver’s License to operate a University/state owned or leased vehicle.
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Additional Considerations:
- Relevant professional certifications (e.g., RBSM, OSHA 30)
- Familiarity with Virginia purchasing guidelines and procedures
- Experience working in K-12 and/or higher education environments
- Demonstrated success in organizational change, workforce development, and supervision of multi-level teams
- Familiarity with best practices (e.g., APPA, sustainability and green cleaning)
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Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/. Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.
Excluding current UMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks.
Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.
The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.
UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (§2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.