General Hand

This opportunity offers:

• Ongoing employment
• Full time role & 35 hour working week
• RFS Level 1/2
• Attractive annual salary $44,831 - $79,006 p.a. plus 12% superannuation
• Location: Katoomba, Blue Mountains District
• Limited free onsite car parking available

Looking for more information?

Why not reach out to our role expert, Superintendent Rob Vinzenz, District Manager, for a confidential chat on 0420 362 141. 

Join Our Team: Protect, Serve, and Make a Difference!

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

Join our reliable and community focused team doing hands on work supporting a volunteer emergency service. You’ll provide a range of administrative and operational support services within the Blue Mountains District, assisting with ordering stock, transporting equipment, operational readiness, equipment maintenance checks and recording of these activities.

The Blue Mountains District offers a unique and rewarding working environment where you will directly support volunteers who protect their communities. Working from the district office in Katoomba, you will be based in one of the most iconic regions in New South Wales, surrounded by a World Heritage listed landscape and strong community networks.

To thrive in this role, you will:

• Be organised, adaptable and comfortable undertaking hands on tasks, including equipment handling, stock movement, and basic maintenance checks
• Work effectively with others, communicating clearly and providing responsive support to our volunteer and salaried members as well as other stakeholders
• Be able to balance multiple tasks and priorities in a dynamic environment
• Demonstrate confidence using technology and information systems to maintain accurate records and support operational activities
• Take pride in contributing to a safe, efficient workplace that supports frontline emergency operations  

If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure. 

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting. 

Why work for us?

• Operational uniform available
• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month 
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!
  
  

To embark on your RFS journey:

To be considered for this opportunity, you must submit your application by clicking 'Apply Now' through the relevant advertisement on RFS Careers, and attach:

• A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;
• A resume in PDF format, including two current/recent professional referees (please include email address and contact number)
• Respond to one targeted question within the online application process (maximum 500 words):
  • Describe a time when you had to explain information or provide assistance to someone who was frustrated or unfamiliar with the process. How did you handle the situation?

Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The Rural Fire Service values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.

Please submit your application no later than 11:55pm Sunday 12 April 2026.

Important recruitment Information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Learn more about how RFS members support communities across NSW below

Vacancy Reference: R26-106

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.