Unit: Office of Strategic Enrollment Management

Department: Office of the Univ Registrar

Department Summary: VCU’s Office of the University Registrar (OUR) is actively searching for a Registrar Services Assistant. The Registrar Services Assistant is a part-time, hourly position that provides general support to the Registrar Services Coordinator and helps ensure smooth daily operations in the Office of the University Registrar. This position assists with a variety of tasks related to student records, registration, transcripts and enrollment services.

Duties & Responsibilities:

• Serving as an initial point of contact for customers such as students, faculty, and staff by answering phones and responding to department emails

• In-person customer service including greeting and assisting walk-in visitors to the Office of the University Registrar

• Scanning and filing documents in using the appropriate record systems. 

• Ensure information is handled in a confidential and professional manner in line with university policies and FERPA regulations. 

• Other administrative duties as assigned duties.  The assistant will also help ensure information is handled in a confidential and professional manner in line with university policies and Family Educational Rights and Privacy Act (FERPA) regulations. 

Work days/hours:

• Availability required Monday – Friday, between 8:00 AM and 5:00 PM, based on departmental needs

• This is fully in-person role with no flexibility for remote work. 

Qualifications:

Minimum Qualifications

• High school diploma or equivalent

• Strong communication and customer service skills

• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace

• Ability to manage multiple tasks and maintain attention to detail

• Ability to handle large volumes of calls in a friendly and professional manner

• Ability to organize and prioritize workload efficiently and in a timely manner, in order to complete job responsibilities

• Dependable, punctual, and capable of working independently or as part of a team

• Demonstrated ability to maintain confidentiality and exercise sound judgment

• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a higher education or administrative office setting

• Familiarity with student information systems (e.g., Banner, PeopleSoft, etc.)

Salary Range: $13.77

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 20

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 35111N - Coordinator SS 1

Position Opens: 8/11/2026

Position Closes: 8/25/26 at 11:55PM