Position Introduction

The Occupancy Operations Manager at the University of Oklahoma supervises the housing occupancy team and is responsible for the day-to-day and long-term coordination of occupancy management for a 7,000-bed housing operation, including room assignments, student billing, and workflow design. Operating within the collaborative and supportive Housing Administration leadership structure, this supervisory role ensures that housing assignment processes are accurate and responsive to student needs by managing complex protocols and timelines and serves as a key decision-maker and problem-solver. The role requires strong judgment, systems thinking, and the ability to manage intricate processes in evolving environments.

Responsibilities include but are not limited to:

Occupancy and Assignment Management, Supervision and Team Leadership, Process Planning and Collaboration

• Supervise assignment and space management processes, including room changes, move-in, move-outs and temporary relocations during all phases of the year based on department priorities, policies and student needs. Direct the resolution of no-show, not enrolled, early arrival, late departure and special population cases.
• Hire, train, supervise and continuously develop 2-3 full-time Occupancy Operations Coordinators, providing day-to-day direction and ensuring high-quality results.
• Audit occupancy and billing data to ensure it is accurate and proactively identify and correct potential issues.
• Develop materials and strategies to improve occupancy-related policies, workflows and practices to improve residential student outcomes and team efficiency. Contribute subject matter expertise to departmental-level planning and decision making as needed.
• Coordinate with campus partners, such as Residence Life, Housing Operations, Sooner Card, Graduation and Persistence Support, International Student Services, and others, aligning operations where possible to enhance the residential student experience.

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Required Education and Experience

• Bachelor's degree.
• 5 years of experience in customer service, office management, or related field.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree. 

Department Preferences

• Prior higher education student services experience.
• Prior supervisory experience.
• Prior experience working with data, reports and enterprise systems.
• Prior project management experience.