Position Introduction:

The Student Support Specialist is responsible for comprehensive inventory management, handling deliveries, scanning equipment into tracking systems, and organizing replacement cycles for faculty and staff. This position manages detailed asset assignment records in Excel, coordinates with administrative departments for new hire equipment location, and arranges delivery of technology assets across campus. The Specialist maintains thorough documentation of all deliveries, including location information and photographic confirmation. This role maintains equipment readiness by rebuilding and refurbishing computers, focusing on preparing backup units and loaners for departmental needs and events. The Specialist provides some first-level technical support to faculty and staff, troubleshooting hardware and software issues while escalating complex problems to senior technicians when necessary. Additional responsibilities include providing basic technical support for printers, software, and computer configurations within account permission levels, as well as assisting with lab updates and network connectivity audits. A core function of this position is surplus management, requiring documentation of serial numbers and unique identifiers before processing equipment for retirement. The Specialist evaluates assets for potential reuse, recommending serviceable equipment for introduction while ensuring damaged items are properly processed for parts salvaging or disposal. This work involves managing surplus operations of various scales, from routine small collections to large departmental projects exceeding 250 items, maintaining accurate inventory records throughout the process.

Required Education and Experience:

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Required Certifications and Licenses:

None

Department Preferences:

• Inventory Management Systems – Experience with asset tracking tools and inventory databases.
• Microsoft Excel – Proficiency in maintaining detailed records, using formulas, and managing spreadsheets.
• Hardware Refurbishment – Skills in rebuilding, imaging, and preparing computers for deployment.
• Basic IT Support – Ability to troubleshoot hardware/software issues and escalate when needed.
• Printer and Peripheral Support – Familiarity with basic printer maintenance and configuration.
• Software Installation & Configuration – Understanding of standard software setups and user permissions.
• Network Connectivity Troubleshooting – Basic knowledge of network diagnostics and connectivity check.