Position Introduction:

Provides requisition and applicant management and customer service support to applicants and departmental users.

• Provides recruiting system support, assisting applicants with questions around document issues, hiring process, resume, and cover letter guidance.
• Posts requisitions, to include but not limited to proofreading, cross checking information, and creating prescreening questions.
• Manages job listings and candidate referrals for students and staff positions. Communicates with hiring departments, applicants, and completing hires.
• Works with departments to move qualified applicants through the hiring process. Assists recruiting assistants and hiring managers on ways to improve job listings and follow-up with expired listings.
• Helps departmental users with questions and troubleshoots technical issues.
• Conducts background and driver's license checks to include but not limited to processing requests, communicating with hiring departments and applicants, working with vendor on problems, and filing documents.
• Provides support to hiring programs such as PEAK, Work-Study, Learn & Earn Student Jobs, OU Connect service listings, and the Student Job Location Program.
• Participates in special projects.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education and Experience: 

• Bachelor's degree
• Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 54 months related experience
• 6 months of customer service or related experience

Required Knowledge, Skills, Abilities:

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Detail oriented for accuracy of data and information
• Strong customer service orientation
• Ability to interact with a diverse customer base, including students, hiring managers and the general public
• Ability to communicate effectively verbally and in writing
• Highly organized and ability to handle multiple projects and deadlines
• Ability to build rapport with students, faculty and staff
• Ability to produce reports and complete work within deadlines