Job description:

• Coordinates the preparation and publication of information, instructions, and procedures.
• Collaborates with subject matter experts to research, write, and edit content for a broad array of communications, training resources, and web content for internal and external use.

DUTIES AND RESPONSIBILITIES:

• Works with internal stakeholders to develop instructional manuals, materials, handbooks, and systems documentation, web content, other written materials, and business information, incorporating the principles of Plain Language, utilizing client-approved style guidelines for use by both internal and external users.
• Guides resource requirements for the development of written materials.
• Reviews and revises instructional manuals, handbooks, system documentation, web content, and business information.
• Provides information and assistance in writing manuals, handbooks, web content, and other forms of publications.
• Supports project teams and other communication strategies with writing and revising information.
• Maintains all content to keep current with frequent changes to policies or procedures.
• Monitors the status of writing projects and initiates follow-up actions to ensure timely preparation of documentation.
• Research to facilitate the publication of communications, training resources, and web content. Including interviews, surveys, and web trend reports to analyze and organize information.
• Assists in conducting surveys to determine and document user requirements for developing materials and analyzing web trend reports to identify improvements.
• Develops and maintains web page content by collaborating with stakeholders to identify and evaluate improvement options.

Job Requirements

Required Education: Degree or certification in content editing or a related training field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education.

Skills:

• Knowledge of English composition, grammar, punctuation, and spelling at a level sufficient to develop and edit materials, including instructions, manuals, handbooks, presentations, and web content.
• Knowledge of web design methodology for ease of use, content organization, and, functionality.
• Ability to write and edit materials, including instructions, manuals, handbooks, web content, and business information.
• Ability to research, develop, and prepare communications, presentations, and other forms of materials for publication.
• Ability to provide guidance related to planning, managing, and completing the preparation and publication of informational materials.
• Ability to communicate orally and in writing sufficient to exchange information and provide guidance.

Required Certifications and Licenses:

None

Department Preferences:

• Detail oriented for accuracy of data and information.
• Highly organized and able to handle multiple projects and deadlines.
• Ability to supervise staff and communicate directions and expectations effectively
• Strong initiative to solve problems promptly.
• Ability to plan, implement, and administer financial information and control systems. Ability to compile, analyze, interpret, and present complex annual financial reports, statements, and projections.
• Knowledge of a range of automated financial systems and applications software. Knowledge of the principles, processes, and standards for integrated financial analysis and reporting as related to a public institution.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Database management skills. Ability to provide technical guidance and leadership to professional personnel in area of expertise.