Position Introduction:

This position supports OU Online students by serving as the primary point of contact for financial aid related inquiries. It provides student-facing assistance in navigating federal, state, and institutional aid, as well as Bursar and other payment-related questions. By simplifying the financial aid process, this role plays a key part in removing barriers to college access and completion. We are seeking individuals who demonstrate integrity, care, intentionality, and innovation in their work.

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Required Education and Experience:

• High School Diploma or GED.
• 24 months financial aid general office, clerical, or related experience.

Department Preferences:

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Basic understanding of federal financial aid.