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Position Introduction:
This position oversees a diverse portfolio of projects within the Pre-Employment Transition Services (Pre-ETS) program, serving youth with disabilities ages 14-21. The role is responsible for the day-to-day management and supervision of departmental staff, including conducting performance evaluations, implementing performance management strategies, and supporting employee development to enhance operational effectiveness. Additionally, this position maintains effective internal and external communication regarding process improvement initiatives, project management activities, and program outcomes to ensure collaboration, transparency, and continuous improvement.
Essential Duties/Responsibilities:
Provides project management support to leadership ensuring appropriate and timely communications, developing project plans and milestones, and ensuring successful outcomes. May oversee assigned project staff and/or functional and operational goals. Aligns project outcomes to achieve financial, quality, and service goals.
- Effectively manages a variety of projects to ensure financial, quality, service, and operational goals are achieved.
- Responsible for day-to-day management and development of department staff utilizing development tools, such as performance evaluations and conducting performance management planning.
- Ensures that the department has the infrastructure and resources required to perform its role.
- Monitors department timelines to ensure resources are available and applied appropriately to achieve desired performance goals in a timely manner.
- Provides support to process improvement efforts annually, which are expected to dramatically improve operating performance.
- May provide best practice examples from other organizations or industries.
- May Oversees a department which acts as an internal and/or external consulting group providing process facilitation support as well as rigorous analytical support to project teams.
- Provides active tracking tools and risk management summaries for all projects designated by senior leadership.
- Summarizes individual projects progress and risks to senior leadership.
- Keeps abreast of recent trends and developments in process innovation and project management in related area.
- Maintains effective internal and external communication regarding the process innovation and project management efforts.
- Provides timely information to executives, senior management and physicians throughout the system and the State.
- Provides consultative, coaching, or mentoring services to leadership, department staff, and outside entities as appropriate.
- Participates in meetings and on committees and represents the department in community outreach efforts.
- Oversees the development and implementation of communication plans.
- Performs various duties as needed to successfully fulfill the function of the position.
Skills:
- Excellent organizational skills and attention to detail.
- Ability to provide high-quality customer service and participate in cross-departmental work teams.
- Ability to facilitate groups of people to achieve a shared goal or outcome.
- Ability to think critically, problem-solve, and exercise professional judgment.
- Excellent interpersonal, oral, and written communication skills.
- Ability to provide constructive feedback to team members to increase positive outcomes.
- Working knowledge and skills with computer applications, including Microsoft Office.
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