Are you a passionate claims superstar with a knack for exceptional customer service? AAMI is currently looking for dedicated individuals to join their team for a 12 month contract in Adelaide, where you'll deliver exceptional customer service while driving positive commercial outcomes.
At AAMI (Suncorp Group), we’re dedicated to making a meaningful difference in the lives of individuals and the communities we serve. Our Claims teams play a crucial role in this mission, providing support and understanding to customers during some of their most challenging moments.
As a CTP Claims Advisor, you’ll help find solutions that set our customers on the path to a healthier, happier life.
What you’ll do
- Deliver outstanding customer service to enhance client satisfaction.
- Manage a diverse portfolio of claims, striving for timely resolutions that yield optimal outcomes.
- Oversee the management and negotiation of pre-proceedings and litigated claims, ensuring effective communication with claimants and solicitors via phone, correspondence, and attendance at settlement conferences or hearings.
- Implement comprehensive strategies for individual claims to minimise both duration and costs.
- Continuously evaluate the quantum and estimates of claims based on available evidence and procedural requirements.
- Operate within the designated Delegation of Authority framework.
- Collaborate effectively with Injury Management and Technical Advisors to ensure comprehensive support.
- Engage with relevant internal departments (e.g., Fraud and Investigations, Sharing & Recoveries, Resolution Services) to develop and execute action plans for file direction.
What you’ll bring
- Prior experience in CTP or workers' compensation is highly valued.
- A genuine ability to demonstrate compassion and empathy for customers is essential.
- Experience in claims management is a significant advantage, along with any background in Allied Health or legal fields.
- Excellent verbal communication skills are a must—this includes listening actively, building rapport, and clearly conveying complex information while negotiating with claimants, third-party providers, external organizations, and internal teams.
- Strong administrative and writing skills are important for effectively managing all aspects of each claim within the guidelines of SA State legislation.
- A strong commitment to integrity and a passion for exceeding customer expectations are key to our success.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Work from our Adelaide office as well as from the comfort of your own home with our hybrid working arrangements
- Exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.
Our Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time