Claims Officer

• Manage a diverse portfolio of Professional and Financial Lines (Profin) Claims
• Permanent full-time position
• Sydney, Brisbane or Melbourne based roles / hybrid WFH

This crucial role will see you manage a portfolio of professional and financial risks claims in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved.

What you’ll do:

• Manage a portfolio of professional and financial risk claims from validation to finalisation in a timely and cost efficient manner in accordance with the Service Standard requirements;
• Determine appropriate contract coverage, including indemnity, legal liability and quantum issues;
• Appoint, instruct and liaise with service providers including solicitors, brokers, investigators, loss adjusters etc;
• Maintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims cost, and closely monitor significant estimate fluctuations.

What you’ll bring:

• Experience managing a portfolio of professional indemnity and liability claims (desired);
• Insurance Claims experience (mandatory);
• Ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships;
• Commitment to increasing customer experience and delivering high quality solutions within required timeframes.

What we can offer

• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
• Discounts and offers on a range of retail favourite stores as well as insurance products
• Give back to our communities with payroll giving, donation matching and paid volunteer leave
• Invest in your brighter future with ongoing study support and career development programs; and
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.

Apply now

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Advertised: 25 Mar 2025 AUS Eastern Daylight Time
Applications close: 08 Apr 2025 AUS Eastern Standard Time