Digital Transformation Manager
- 12-Month Secondment
- Location Sydney, Melbourne, or Brisbane
About the role:
Digital Insurer (DI) is a business transformation program reimagining the products, propositions, and experiences we will deliver for customers into the future. Through a new, modular, cloud-based Policy Administration System (PAS) and enhanced integrations to other capabilities, notably Digital and Data, we will power new processes and ways of working and radically advance our agility and cost of change, whilst digitising and automating our value chain and improving our ability to compete in a rapidly developing market.
Reporting to the Executive Manager, DI Product Design, the Digital Transformation Manager is responsible for developing, personalising, and optimising digital transformation from pre-sales through to servicing and renewal. This role involves prioritising digital scope to maximise value and driving digital scalability. The Digital Transformation Manager leverages customer experience, digital experience, and experience design capabilities to create comprehensive digital strategies that align with the company's goals and market demands.
More specifically, you will:
- Drive the strategic design of the digital ecosystem, ensuring alignment with our strategic goals and North Star objectives.
- Lead the scope elicitation and ideation processes, working closely with digital teams to ensure initiatives fit within the strategic roadmap and align to North Star.
- Serve as the subject matter expert for digital design, acting as a key liaison between various teams and ensuring seamless integration of digital requirements.
- Collaborate strategically with business-as-usual (BAU) teams and program stakeholders to ensure alignment with both DI and BAU strategies, fostering a sense of ownership and accountability across the organisation.
- Champion new ways of working, setting the foundation for future operating models, and promoting agility and innovation in product and digital delivery.
- Drive the DI Digital First agenda and maximise reuse across the ecosystem.
- Prioritise digital scope to maximise customer and business value.
Key Stakeholder Relationships:
- DI Transformation Office and DI Delivery Tribe
- Consumer Insurance – Brand & Customer Experience, Motor & Home Prevention & Protection Portfolio, Customer Service, Pricing and Digital Customers
- T&O – DI Tech & Delivery, Enterprise Delivery, Insurance & Enterprise Technology, CTO & AI Transformation and Operational Excellence.
About You:
- Tertiary qualification in Business or Design or related disciplines (Desired)
- Financial Services industry experience (Desired).
- 5+ years’ experience in Digital Experience Management and Product Design/Experience Design
- 5+ years’ experience in Customer experience management.
- 5+ years’ experience in Strategy Execution and Design
- 5+ years’ experience in Transformation (Project/Initiative Delivery and Governance Disciplines)
Key Personal Qualities:
- Passionate about customer experience, with strong customer centricity mindset
- Patient, calm and collected in all dealings with all peers and stakeholders
- Strong structured and logical thinking, methodical with high attention to detail
- Strong mindset of perseverance and ability to find or craft the right solution to achieve the goal
- Strong ability to comprehend complex technical concept and then make complex simple in all communications and task setting activities
- Excellent verbal and written communication
- Self-organised with strong self-discipline
- Ability to develop strong relationships based on mutual trust and respect
- Team player with a solution-oriented approach and a natural passion for innovation and creativity
Apply now
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Applications close: AUS Eastern Standard Time