• Bring your wealth of Markets and Operations experience at a strategic level. 
• This diverse and highly visible role will allow you to work closely with NAB dealing rooms across the globe.
• This senior leadership role offers genuine succession planning potential.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Head of Foreign Exchange and Money Market Operations role you will join a Market and Trade Operations team that’s doubling down on customer obsession and winning together.

Each day you will go above and beyond to:

• Deliver process and control improvements with demonstrable increases in service efficiency and accuracy
• Ensure compliance with all required NAB policies, procedures and standards including integrity requirements
• Resolve customer issues and events and taking steps to ensure mistakes are not repeated
• Inspire and manage ~ 30 FTE to deliver a stress free and seamless customer and colleague experience 
• Monitor customer feedback and service delivery to assess future opportunities
• Deliver and manage the operational requirements and outcomes of the team to the agreed metrics/objectives

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Extensive operational Banking/Financial Services experience
• Deep understanding of Foreign Exchange and Money Market products, processes and  risks
• Proven Leadership experience to inspire, engage and lead a large team to deliver high performance business outcomes
• Customer driven and commercial approach to business in a results focused environment
• Proven experience in business transformation delivery and managing a variety of business priorities concurrently
• Strong, effective communication, problem solving, prioritisation and influencing skills

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.