Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Reporting to the Executive, Fraud Operations, the Head of Fraud Prevention and Detection will develop and implement strategies, lead a team of fraud experts, ensure compliance with regulations, and deliver on the first line teams’ risk appetite tolerances and service level agreements.

This role is a Senior Leadership role that is a subject matter expert in external fraud practices across multiple products and channels and is responsible for defining and executing all aspects of NAB’s fraud prevention and detection activities. This role will work collaboratively across the NAB Group to ensure the right intelligence-based information is brought to the business at the right time to support a proactive forward-looking business lens.

As Head of Fraud Prevention and Detection, your key accountabilities include:

• Lead a large team of specialists, including being a leader of leaders. Be a contributing member to Fraud Operations Leadership team
• Develop longer term prevention and detection strategies including business case development
• Improve current prevention and detection capabilities to meet and exceed our annual targets for loss, customer experience, and detection performance
• Ownership and governance of Fraud Prevention & Detection’s models, with a clear plan to improve these models to better protect our customers and the bank
• Demonstrated understanding of fraud threats and shifts in trends within our business
• Identify and manage fraud risks including governance ownership and accountability for fraud risks, controls, models and audit items

To be successful in the role, you will have the following mix of capabilities and experience:

• 10+ years of leadership experience in large corporate environments
• 10+ years fraud experience with 5+ years experience in an analytics related role where data science methodologies were applied and 5+ years in strategic development
• Demonstrated understanding of external fraud detection together with education and/or qualifications in data science
• Proven ability to lead large, high preforming team of technical specialists that is inclusive, respects and values the experiences of others
• Previous experience in strategic development and delivery, including collaboration with stakeholders to create and progress strategic objectives
• Proven ability to lead the ongoing management of prevention and detection capabilities and systems and ensure risk and control assessments,  model assessments, and compliance learning are completed to mitigate losses

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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