• Conduct operational activities supporting contact centre channels that drive channel performance improvement initiatives
• Support world class, simple and intuitive experiences for customers and colleagues
• Join a high-performing business, backing talented individuals ​

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.     

In the role of Digital Consultant – Channel Management, you will work with the Contact Centre Channels team that’s doubling down on customer obsession

Each day, you’ll go above and beyond to: 

• Support the implementation and evaluation of product requirements identified for Messaging initiatives.  
• Support the day-day operational configuration of the messaging platform.  
• You will be the SME, and you will take ownership for analysing channel data and customer feedback to generate insights and recommendation to improve customer experience.  
• Reviewing data around digital channels and working with PO/Managers to increase channel and feature usage and penetration.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Proven operations / analytics experience
• Project /Change management experience
• Experience in Contact Centre environment
• Experience in analysing information and identifying gaps
• Experience working with stakeholders at all levels     

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.