Subscribe to job alerts

Location: Brisbane

Remuneration/Benefit: Attractive package with incentives

About the role: 

Reporting directly to the Head of Coal Customers, the Customer Account Executive plays a pivotal role in driving strategic, commercial, and operational outcomes across a portfolio of Aurizon’s top tiered customers. In this position, you will contribute to shaping and executing Aurizon’s customer strategy, ensuring strong partnerships and delivering exceptional value.

Key Responsibilities

• Manage all operational activities in accordance with the relevant safety, legislative & enterprise standards
• Build, maintain and enhance strategic customer relationships
• Manage and monitor contract performance to meet or exceed revenue budgets
• Develop systems and reporting to ensure contractual compliance and yield maximisation
• Develop, maintain, and execute account management plans and engagement strategies
• Proactive communication with customers across commercial and operational interfaces
• Develop and execute strategies for contract renewals; negotiate all contractual variations
• Devise strategies to identify and deliver growth from existing accounts
• Identify and lead continuous improvement projects with customers
• Connect to the rail haulage market for competitive intelligence and market strategy
• Promote the “First Choice” strategy by advocating for the customer across the business
• Provide leadership and direction to a team of Customer Account Managers
• Actively contribute as a member of the Coal Customer Senior Leadership team, influencing strategic decisions and driving organisational priorities

About you: 

A dynamic professional with exceptional negotiation skills, sharp commercial acumen, and a passion for delivering innovative customer solutions. Thrives under pressure, influences diverse stakeholders with ease, and is driven to achieve ambitious results.

• Extensive negotiation experience with the ability to influence diverse work groups
• Effective business acumen, leadership, and strategic thinking skills
• Analytical and problem-solving skills to optimise business processes
• Knowledge of statutory requirements and policy guidelines relative to operations
• Highly resilient with the ability to thrive under pressure and handle competing demands
• Action-orientated with a readiness to challenge the status quo
• Customer and externally orientated, with a talent for innovative customer solutions
• Comfortable with demanding revenue targets and motivated by achieving results
• Exceptional interpersonal skills and ability to influence, collaborate and engage effectively
• Extensive experience in commercial roles relevant to the coal supply-chain
• Proven negotiation skills, high level of financial literacy with clear commercial acumen
• Advanced contract skills, with an ability to provide clear instruction to legal specialists
• Advanced understanding of statistics and excellent analytical skills

 What we offer you:      

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers